Help Desk Support Analyst

Become part of an essential team within our Technology division as an Help Desk Support Analyst within our New York office

In this integral role you will provide technology support to both trading and non-trading environments. You will be resolving issues via phone, email and in a walk-up capacity and you will be expected to provide white glove service to a wide array of stakeholders, so your strong customer service orientation and capability will be as essential to your success as your technical knowledge.

You will be able to learn and grow from working alongside experienced Support Analysts as well as the diverse range of businesses working in Macquarie'sNew Yorkoffice.

Key Skill Requirements

  • Windows 7 & 10 PC support via phone, email and remote assistance tools.
  • Microsoft Office 2013, Office 2016, Office 365. Strong Excel experience.
  • Experience with Microsoft Active Directory.
  • Mobility device support: iPhones and iPads
  • Trade floor experience
A University degree or equivalent work experience and experience providing technology support to a global customer are also required for this role.

If this sounds like you, apply now!

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group's purpose is to power the entrepreneurial enterprise.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

We recognize that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.


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