Technical Support Coordinator

Position Summary:

The Technical Support Coordinator will engage with customers handling technically intermediate and administrative cases, troubleshooting which may uncover issues or trending problems while collaborating with other product departments. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base which is in need of strong customer service, then this is the role for you!

Required Experience & Qualifications:

  • Experience in a technical or customer support role
  • Previous experience with Salesforce or equivalent CRM
  • Strong problem solving, support process and organizational skills
  • Experience with detailed and accurate data entry
  • Self-motivated for success and has a hunger for knowledge; very inquisitive
  • Excellent written, verbal and presentation skills

Preferred Skills & Qualifications:

  • 1+ years of experience in a client-facing technical support role diagnosing and troubleshooting hardware issues
  • Able to adapt quickly in a rapidly growing and changing environment
  • Self-motivated for success and has a hunger for knowledge; very inquisitive
  • Telematics experience
  • Experience executing SQL queries
  • Bachelor's degree in computer science or related field

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.


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