Senior Manager, Client Project Management Office

Position Summary:

The Sr. Manager, Client Project Management Office is accountable for managing a team of project managers and coordinators responsible for client implementations of the Lytx solutions and services using a best practices approach for client implementations and project management. The Sr. Manager, Client Project Management Office will ensure that methodologies, processes, tools and reports are developed and implemented within the CPMO for all phases of the project lifecycle. Success in this position is measured via happy clients, on-time delivery of assigned projects, and minimized risk to Lytx clients and Lytx and to profitable project execution.

Key Duties & Responsibilities:

  • Ensures client delight through successful and timely delivery of client implementation projects that meet contractual commitments
  • Manages and controls overall risk to Lytx client’s and to Lytx through application of project management process, tools, and negotiation skills
  • Maximizes revenue for Lytx through efficient process management, focused issue management, and commitment to pay-for-service while identifying process improvement opportunities
  • Collaborates with internal cross-functional teams to ensure high quality project execution
  • Manages team in application of project management fundamentals following a defined by standardized methodology to achieve on-time, on-budget, and scope delivery of Lytx products and services for the initial implementation or significant fleet expansion
  • Serves as escalation point and manages team in building and maintaining the client relationship as a function of the implementation
  • Ensures that the CPMO implements solutions on-time, within client budget, and within agreed-upon scope of requirements and deliverables
  • Develops and implements project status reports for client and Lytx management
  • Leads CPMO in operating within project management best practices to mitigate project risks for both the client and the Lytx including financial, quality, and reputation
  • Ensures that assigned implementations are executed within budget
  • Recommends additional fees for non-standard items or services
  • Manages team in identifying options for issue and risk management that reduce impact to resources ($$$ and people)
  • Key contributor to process improvements
  • Collaborates with Client Success and other cross-functional Lytx team members to fulfill commitments
  • Other duties as assigned

Education, Experience & Qualifications:

  • BA/BS degree or equivalent work experience
  • Minimum of 8 years direct work experience in project management capacity, building and executing from repeatable methodologies and tools
  • Minimum of 5 years leading a PMO at a Director or Sr. Manager level
  • Project management certification (i.e., PMP, PMI) or demonstrated progress toward certification
  • Minimum 5 years’ experience in external client-facing implementations
  • Able to negotiate through conflicts that may arise between client and Lytx and within Lytx
  • Ability to successfully coordinate multiple, concurrent projects in a dynamic, technology-intensive environment
  • Able to apply theoretical project management techniques and tools to the practical aspects of project management
  • Strong communications skills

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.


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