Client Success Manager

Position Summary:

Serving as a direct point of contact for Lytx clients, the internal Client Account Manager (CAM) is responsible for managing assigned client relationships post-sales. The CAM will interface with clients on a day-to-day basis (on the phone and occasionally in person) to assure their expectations are met or exceeded. This position plays a crucial role in the overall success of the Lytx Program which helps our clients identify, isolate and better understand the causes of risky driving behavior in their fleets.

Key Duties & Responsibilities:

  • Manage client account activities including customer roll-out planning and program setup
  • Develop and manage assigned client relationships (post-sales)
  • Work closely and collaborate with internal business partners (Installation/Customer Service, Managed Services and Operations) to insure the timely completion of schedules and deliverables
  • Troubleshoot and resolve issues to improve the client experience including managing client data and program performance
  • Communicate findings and recommendations on critical initiatives to our clients and internal stakeholders
  • Deliver onsite and web-based product and program training
  • Assist in managing or leading special projects as needed
  • Other duties as assigned

Education, Experience & Qualifications:

  • 2 – 5 years' experience in an account management role within a fast-paced, commercial products or SaaS environment
  • Strong customer focus and problem resolution skills
  • Experience working with all levels of an organization
  • Spanish language skills are required
  • Aptitude for numbers and strong skills with Microsoft Excel
  • Ability to effectively present key performance metrics to executive level clients
  • Great organizational skills for managing customer and product information
  • Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
  • Flexibility to travel one to three times per quarter
  • Bachelor's degree, or equivalent years of experience desired

This position is located in Milton Keynes, UK and may require 10%-15% travel.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

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