Client Success Manager

Position Summary:

Serving onsite as a direct point of contact for a Lytx client, the Client Success Manager (CSM) is responsible for managing assigned client relationship post-deployment. The CSM will interface with Clients on a daily basis to provide on-going consultation and training to ensure the Lytx Program is successful. This position plays a crucial role in the overall success of the Lytx Program which helps our Client identify, isolate and better understand the causes of risky driving behavior in their fleets.

Key Duties & Responsibilities:

  • Provide day-to-day support to Safety Leaders
  • Build strong relationships resulting in high levels of client engagement with assigned accounts
  • Develop and execute a customized Program Management Plan to meet Clients' safety program objectives
  • Provide on-going program support, consultation and training
  • Help clients with their program strategy, risk management, and change management
  • Ensure high levels of customer satisfaction
  • Deliver onsite and/or web-based training's and best practice presentations
  • Conduct regular Program Reviews for Client, including analyzing data, summarizing safety trends and results, and creating a customized action plan for improvement
  • Troubleshoot and resolve issues to improve the Client experience including managing Client data and program performance
  • Partner with Account Team on expansion opportunities and renewal efforts
  • Work to mitigate churn
  • Serve as a point of escalation for Client issues
  • Assist in managing or leading special projects as needed
  • Other duties as assigned

Education, Experience & Qualifications:

  • 2 - 5 years' experience in an account management role within a fast-paced, commercial products or SaaS environment
  • Strong customer focus and problem resolution skills
  • Experience working with all levels of an organization
  • Aptitude for numbers, data analysis and expert skills with Microsoft Excel
  • Ability to effectively present key performance metrics to executive level clients
  • Great organizational skills for customer and product information
  • Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
  • Flexibility to travel one to three times per quarter
  • Experience with Tableau is a plus
  • Bachelor's degree, or equivalent years of experience desired

This position is based in Dallas TX and may require 10%-15% travel

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

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