Team Member Experience Manager

At Lyft, community is who we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where everyone is recognized for what they bring.

As a member of the Team Member Experience team, you will play a key role in building our company culture by leading our Onboarding program. You will manage all aspects of global new hire Onboarding, including content creation and delivery, program operations, and communications. 


  • Design and deliver core company-wide Onboarding programming for new Lyft team members 

  • Continually evaluate, refresh, and create program content, including: slides and facilitated content for New Hire Orientation, digital learning components, internal websites, and communications 

  • Manage and facilitate weekly (Mondays and Tuesdays) New Hire Orientation 

  • Oversee program operations, including administration, process and system changes, logistics, speaker coordination, and communications 

  • Build relationships with leaders and cross-functional business partners across the organization to develop content and collaborate on business priorities 

  • Identify and drive measurable program improvements to support a rapidly scaling workforce 

  • Champion, role model, and embed Lyft’s core values and culture into all aspects of your work  


  • Experience and enthusiasm for facilitation and public speaking

  • Superior verbal and written communications skills

  • Keynote, PowerPoint and Google Slides expertise

  • Excellent time and project management skills with the ability to manage multiple projects and re-prioritize on the fly

  • Able to adapt and pivot in a fast paced, ever-changing environment

  • Ability to communicate with a variety of audiences and create inclusive, uplifting experiences for diverse groups 

  • Ability to manage sensitive and confidential information

  • Bachelor's Degree or equivalent practical experience

  • 4+ years of work experience in Learning & Development, program/project management, HR, or a related field

  • Instructional design experience — understanding of ADDIE principle, adult learning theory, and instructional design methodologies for in-person and digital learning a nice to have

  • Adobe Creative Suite, motion graphics, and/or video experience desired

  • Experience as a Lyft driver a plus


  • Great medical, dental, and vision insurance options

  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time of

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Monthly commuter subsidy to cover your transit to work

  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

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