Program Manager, People Operations

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

As a People Operations Program Manager you will deliver high priority strategic projects and drive cross-functional initiatives for the People organization. You will lead projects to improve operational efficiency and guide change management across the People team (and beyond). You will report to the Head of HR Operations and be part of a small team leading programs across strategy, planning, and special program implementation for the People Org.


  • Manage the ongoing operational delivery of People Org initiatives and programs, setting objectives and timelines, tracking owners and milestones, and assessing progress and blockers.

  • Align the People Operations team to top organizational priorities and manage the People Operations roadmap and calendar to ensure we’re resourced to accomplish those priorities

  • Identify operational weaknesses and help improve people programs and processes to keep them as effective and efficient as possible (e.g., calibration process, position management)

  • Lead projects by facilitating communication, coordination, planning and execution across the People teams and partners

  • Use data to help inform, support, and guide strategic decisions

  • Lead change management projects across People Operations and/or with assigned business groups in partnership with the People Business Partner team

  • Project manage the transition and intake of work from the COE and People Business Partner teams to the new HR shared services team.


  • 5+ years of relevant Strategy and Operations experience, including project experience in the HR space

  • Experience accomplishing strategic and operational projects

  • Business sense, project management and analytical experience

  • Experience building cross-functional relationships across an organization and leading project teams

  • Experience evaluating, developing, and implementing operational improvements through automation and process redesign to ensure scalability and velocity

  • Experience managing internal and external stakeholders

  • Previous experience as an HR Business Partner a plus


  • Great medical, dental, and vision insurance options

  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Monthly commuter subsidy to cover your transit to work

  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

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