Survey Quality Analyst

Lucid is a market research platform that provides access to authentic, first-party data in over 90 countries. Our products and services enable anyone, in any industry, to ask questions of targeted audiences and find the answers they need – fast. These answers can be used to uncover consumer motivations, increase revenue, and measure the impact of digital advertising. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices in Dallas, New York, London, Sydney, Gurgaon, Prague, Singapore and Brazil (Sao Paulo and Rio de Janeiro).



Lucid’s SaaS business is looking for a Survey Quality Analyst to join our Platform Operations (Platform Ops) team. The Platform Ops team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.  Additionally, the team maintains a healthy platform via multiple quality control initiatives.

This position will support Lucid internally within multiple time zones and will require the flexibility to work long hours.

Responsibilities

  • Identify and document survey content quality in a professional and timely fashion
  • Maintain clear and consistent subjective content review
  • Practices superior time management
  • Test, troubleshoot, and analyze large volumes of surveys 
  • Communicate clearly across multiple departments on various projects
  • Provide top-notch investigative analysis on marketplace survey platform 
  • Perform fraudulent examinations using various data sources, and identify platform vulnerabilities 

Qualifications

  • Bachelor’s degree. (Business Administration, Information Technology, Market Research, Computer Science or related discipline preferred)
  • 1+ Years Work experience preferred (SaaS support experience a plus)
  • Familiarity with Internet protocols and API frameworks preferred
  • Ability to focus on large amounts of data on a daily basis
  • Enjoys solving problems and prefers analytical methods
  • Strong communicator and flexible team player
  • Proficient in Microsoft Office Suite
  • Easily able to grasp and retain new knowledge
  • Extremely thorough and detail oriented in both communication and analysis
  • Must be able to work in a fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
  • Content analysis experience preferred
  • Open to working in different Shifts (Day & Night) schedules. North America, Europe and Asia-Pac.



At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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