Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Lucid

IT Support Specialist

London, United Kingdom
Lucid is a research technology (ResTech) platform that provides programmatic access to first-party data. With respondents in more than 100 countries, Lucid enables anyone, in any industry, to survey online audiences and get the answers they need. These answers reveal the sentiments, motivations, and behaviors of target demographics – data that can be used to build business strategies, measure the impact of digital advertising, publish research, and more. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices throughout the US, Europe, and Asia.


The Opportunity

Lucid is looking for an IT Support Specialist to join our global team.  The IT Support Specialist, who will be located in our London office, will be responsible for all infrastructure and processes that keep the office running.  This role is essential to varying facets of the company, including communications, networking, and hardware/software support. The IT Support Specialist will drive the processes necessary to maintain a reliable workplace, in a rapidly growing enterprise. If you are someone who’s interested in supporting a challenging world class IT environment, with many avenues of personal and professional growth, this is the role for you. 

Want more jobs like this?

Get jobs in London, United Kingdom delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Responsibilities

  • Coordinate with and support external vendors, such as our ISP and telephone providers
  • Support staff across EMEA offices
  • Ordering required equipment (Computers, Phones etc.)
  • Troubleshoot and support wireless and wired networks.
  • Support user hardware and software, including laptops, printers etc…
  • Windows OS XP-8 and MAC OS X troubleshooting
  • Troubleshoot and support email issues (GMAIL/Outlook)
  • Develop training materials and procedures to streamline efficiency
  • Excellent Communication Skills
  • Willing to travel

Qualifications

  • 3-5 Years of experience supporting basic IT related issues in an enterprise setting
  • Windows OS XP-8 and MAC OS X troubleshooting
  • Hardware/Software break fix
  • Networking Experience
  • Excellent Communication Skills
  • VPN configuration and implementation experience (desired)
  • Active Directory experience (desired)
  • Troubleshooting cloud based infrastructure such as Dropbox, Google Apps, Slack, etc.

Lucid's Hiring Commitment

We understand that many candidates may not be perfectly qualified for a job posting. Experience comes in different forms; many skills are transferable – and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a dynamic, collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is near the desired qualifications.

We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we're dedicated to adding new perspectives to the team.

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Job ID: f469ada6-3a77-40d3-8d1e-9d2e430d1746
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement

    • Performance Bonus
    • Company Equity
    • 401(K) With Company Matching
    • 401(K)
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Lucid.

This job is no longer available.

Search all jobs