Associate, Account Manager

Lucid is a market research platform that provides access to authentic, first-party data in over 90 countries. Our products and services enable anyone, in any industry, to ask questions of targeted audiences and find the answers they need – fast. These answers can be used to uncover consumer motivations, increase revenue, and measure the impact of digital advertising. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices in Dallas, New York, London, Sydney, Singapore, Gurgaon, Prague, and Hamburg.

The Opportunity

Lucid seeks an experienced Associate Account Manager to create long-term, trusting relationships with our customers and grow existing accounts. The Associate Account Manager’s role is to oversee a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities.


  • Develop strong relationships with customers, connecting with key business stakeholders to activate and scale existing customers
  • Serve as the lead point of contact for all customer account management matters
  • Handle both strategic high level management and transactional sales activity including creating project customer bids
  • Answer customer queries and identify new business opportunities
  • Handle both strategic high level management and transactional sales activity including creating project customer bids
  • Work closely with cross-functional internal teams including Customer Success Managers and Project Success teams to improve the entire customer experience
  • Collaborate with Sales team to achieve quarterly goals while keeping clients satisfied and engaged with our products and services
  • Forecast and track key account metrics


  • 4+ years of Account Management experience directly tied to generating revenue
  • Experience delivering client-focused solutions
  • Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
  • Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management)
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Strong aptitude sense for technology, with the ability to use, demonstrate, and speak about new technologies
  • Excellent listening, negotiation and presentation abilities
  • BA/BS Degree

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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