Customer Success Manager - Commercial

3+ months agoRemote
Join one of Boston's top startups and help solve a huge challenge for product managers and developers: understanding the customer experience. We're looking for a highly motivated Customer Success Manager to join our fast growing CS Team at LogRocket. We have a product that customers are already raving about, and your experience will help in building the processes that leads to successful, long-term relationships with our customers. 

LogRocket is the first system that gives developers complete visibility into their customer's experience. We've already attracted an elite roster of customers and we've raised over $30M from top investors including Battery Ventures and Matrix Partners. If this sounds like a good fit, we'd love to hear from you!

About You

  • 2+ years experience in Customer Success
  • Experience owning retention, churn rate, and upsells
  • Ability to identify key champions and potential areas of expansion
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Strong organizational skills and detail-oriented skills needed
  • Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
  • Demonstrated ability to communicate both technical and business concepts
  • Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
  • Proven track record of managing successful cross-functional programs that drive customer success
  • Ability to work cross-departmentally with internal teams such as sales, product, and support
  • Comfortable traveling to meet with customers in person
  • Technology industry experience preferred
  • Love for start-ups- a must! 

Benefits & Perks

  • Work closely with customer executives and other key stakeholders
  • Opportunity to own core metrics such as renewal rate and churn
  • Catered lunch throughout the week and a fully stocked kitchen with all your favorite snacks (healthy AND non-healthy)
  • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
  • Extensive Health, Dental, Vision benefits paid for by us, along with 401k and Commuter benefits
  • Generous stock options - we all get to own a piece of what we’re building
  • Regular team outings and activities (craft nights, boat cruises, excursions out of the city, and many more!)
  • Flexible working hours and location
  • Three months of fully-paid parental leave to any employee welcoming a child into their home.
  • Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

About LogRocket

Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. Today, our team is a diverse group that brings an eclectic set of experiences from Google, Meteor, Drift, HubSpot, MIT, and Columbia. We enjoy eating lunch together in our airy Downtown Crossing office, learning at our show-and-tell sessions, and hosting our friends during #logrocketeer events. We focus on building our software with care and craftsmanship — our engineering blog posts offer a taste of that — and we welcome talented people from all backgrounds. Many of us have important spaces in our lives, whether it be family, social organizations, schools, or former companies, and we're doing all we can to make LogRocket another one.

Backed by top investors Matrix Partners and Battery Ventures, we're on a mission to improve society's experience with software.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job ID: 33167fd3-1178-4129-ac28-9b7d18e7372d

Perks and Benefits

  • Professional Development
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
  • Vacation and Time Off
    • Unlimited Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Paid Family Leave
  • Office Life and Perks
    • Flexible Work Hours
    • Remote Work Opportunities
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Diversity, Equity, and Inclusion Program
    • Company Outings
  • Health and Wellness
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
  • Financial and Retirement
    • 401(K)
    • Company Equity
    • Relocation Assistance