Technical Specialist Help Desk Sr

Description: At Lockheed Martin Rotary and Mission Systems, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and visionary thinking, everything is within our reach - and yours as a Lockheed Martin employee. Lockheed Martin values your skills, training and education. Come and experience your future!

Successful candidate will serve as a member of the Integrated Support Center (ISC) Helpdesk Team. Responsibilities/duties will include
• Some first level call resolution/support (password resets), as the initial point of contact, to internal and external computer users to troubleshoot hardware/ software PC problems.
• Support personnel working on a variety of programs
• Obtain and record sufficient information from callers to assist in the resolution of technical problems.
• Work with members of the problem resolution team (Technicians / Engineers) with closing call center tickets and placing orders.
• Attend meetings with members of the support staff, identify process improvements, provide insight/ recommendations to customer service enhancements and perform other related help desk tasks identified and assigned by management.
• Provide prompt, courteous, and professional response to all user calls.
Desired Skills: - Technical school or College preferred
- 2-3 years' experience in a customer service / helpdesk work environment
- Quick learner capable of following technical direction and in implementing processes and procedures
- Excellent Telecommunication/ Customer Service skills
Attention to detail and accuracy with speed is required.
- Well-developed/proficient written and verbal communications skills with the ability to work in and with a diverse group of people to include technical and non-technical customers, members of the engineering/management staff as well as personnel assigned to related work centers.
BASIC QUALIFICATIONS:
- Experience with Remedy Action Request System (ARS)
- Motivated individual with Computer Systems /Technical skills
- Experience and knowledge required to provide first level call resolution on multiple computer platforms (Microsoft Windows and UNIX applications)
- 2-3 years Customer Service/Helpdesk experience
- Must be knowledgeable of and possess demonstrated experience with standard PC office applications (Microsoft Office Products - Word and Excel) and database operations
- Well-developed/proficient ability to receive incoming calls and translate issues (via typing in real-time) onto the electronic help desk ticket screen.
- Shift work (ability to work all shifts within the 6:30 am - 6:00 pm timeframe)
- Ability to obtain and maintain a DoD Secret Clearance
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we're engineering a better tomorrow.


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