Logistics Supervisor


In this key position the Logistics Supervisor is primarily responsible for every aspect of the Living Spaces Logistics SOP and secondarily, in partnership with the Visual Supervisor, for every aspect of Living Spaces Brand SOP. The ultimate goal for the Logistics Supervisor is to ensure world-class CPU service, shipping and receiving, and product processing. This is accomplished by building and developing team members through the execution of Foundational Excellence (SOP, Talent, and Leadership).

Essential Duties and Responsibilities

  • Training - ensure that team members are properly trained
    • Complete and demonstrate competency in all Learning Spaces training modules
    • Partner with the Brand Manager to manage the learning of new hires and existing team members
      • Primary responsibility for CPU/Floor Prep team members, Service Tech, and Janitor
      • Shared responsibility with the Visual Supervisor for the remainder of the team
    • Manage team member attendance for Logistics Onboarding
    • Build a passion for the product with the Brand Team through product knowledge and Living Spaces brand training
    • Train for department safety
  • Store/Department Experience - partner with the Visual Supervisor to support and execute:
    • Floor sets
    • Showroom recovery
    • Tech repairs
    • Creation of DTLs
  • Inventory and Warehouse Management - manage and execute:
    • Product Flow - responsible for using "Door to Floor" process to move and track each item
      • Shipping and receiving
      • CPU product flow
      • Product flow from Prep to the Floor
    • Inventory - manage the inventory of all product
    • Visual Warehouse Space - maintain for proper staging, labeling, and organization
    • Supplies - order warehouse supplies as needed
  • CPU and Guest Engagement
    • Provide world-class service to CPU guests
    • Maintain CPU standards, including training, process, and surveys
    • Ensure that Brand team members engage guests on the showroom floor as needed
  • Reports - complete and communicate reports and photos to the following:
    • All reports to the Brand Manager
    • Specified reports to Corporate Partners, Regional Support, and the Director of Brand as needed
  • Profitable Outcomes
    • Partner with the Brand Manager to meet and exceed gross margin goals
  • Performance Management - Able to change current reality through gap management and by creating business plans for:
    • People - able to tell a story of the growth and development of each team member based on behaviors
    • Process - able to tell a story of how each SOP inconsistency and/or opportunity has shown improvement
    • Product - able to tell a story of how each product inconsistency and/or opportunity has shown improvement
  • Team Leadership - Able build and lead the team to achieve goals and complete tasks. Able to bring energy to the team by motivating the entire team to greatness.
    • Primary focus - provide leadership for the CPU/Floor Prep, Janitor, and Service Tech
    • Secondary focus - partner with the Visual Supervisor to provide leadership for the remainder of the Brand Team
  • Partnerships - Able to build productive working relationships with:
    • General Manager, Sales Managers, and Operations Manager
    • Retail Brand Director and Regional Brand Support team
    • Corporate Director of Merchandising and the Purchasing Team
    • Department Leads and Operations Leads/Supervisor from same store
    • Logistics Supervisors from other stores
    • Distribution Team
  • SOP - Adhere to all company standard operating policies and procedures.
  • Complete other duties assigned at the discretion of management.

Education and Experience

  • High school diploma or general education degree (GED)
  • 2 years of previous retail experience required, "Big Box" experience preferred
  • 2 years of related retail leadership preferred

Living Spaces Retail Values

We expect all retail team members to understand and live the following values while on the job. We believe these are critical in creating an environment and culture where a team of world class leaders, regardless of title or position, create the best possible team member, guest, and financial outcomes for Living Spaces Furniture.
  • Show integrity, objectivity, and adaptability
  • Do things for people, not to people
  • Work in unity to deliver greatness while building for the future
  • Lead in service to others

Review Criteria

The annual review will be accompanied by a discussion of how results are supported by SOP, Talent, and Leadership. A list of the annual review criteria is provided at the time of hire and is available at any time on request.

Qualification Summary

  • Demonstrates key Talent behaviors (Capacity, Commitment, Coachability, Self-Assess, Collaborate, and Self-Initiate).
  • Demonstrates key Leadership skills, starting with the ability to communicate effectively with guests and team members.
  • Knowledge of design styles, style definitions, and furniture related terminology
  • Ability to drive results through managing a team of creative individuals and manage multiple projects
  • Ability to spot furniture trends and merchandising influences that drive sales
  • Ability to adapt to changing needs of the business
  • Demonstrates key Training skills, starting with the ability to coach and provide effective feedback.
  • Demonstrates effective analytical skills.
  • Ability to read, write, and speak English.
  • Ability to work well in a team environment.
  • Ability to work in a fast paced retail environment and adapt to the changing needs of the business.
  • Ability to work flexible retail hours including weekends, evenings, and holidays.
  • Basic knowledge of computer software, including Microsoft Word and Excel.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The team member must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Distance vision, and Ability to adjust focus. The team member must be able to climb a ladder occasionally. The team member may have to lift items over head.

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