Summary: The primary role of the General Manager is to lead the entire store team to excellence in team member, guest, and financial outcomes. To accomplish this, the General Manager will maintain a primary focus on the support and development of the Assistant Managers and ensure that each member of the store team understands their individual role as it relates to all components of the SOPs. As the Leadership Champion, the General Manager will implement Foundational Excellence (SOP, Talent, and Leadership) throughout the entire store team.
Essential Duties and Responsibilities
- Assessment - Able to objectively identify current reality by validating monthly assessments of people and processes for all Operating Groups according to the current monthly assessment rhythm..
- Foundational Excellence - Able to change reality through performance management and by creating business plans for:
- SOP - Able to change current reality through process performance management by creating business plans for all Operating Group SOPs, with a focus on key SOPs that are common to all 3 groups. Adheres to all company standard operating policies.
- Staffing - ensure that each Operating Group is fully staffed with the right number of people with the right talent to meet SOP expectations. Make adjustments to staffing budgets as needed.
- Scheduling - Ensure that each Operating Group is scheduled to optimize productivity and efficiency.
- Training - Build and maintain a learning organization that utilizes a virtuous teaching cycle in which every leader is both a teacher and a learner. Keep primary focus on the growth and development of the Assistant Managers and improving their skill of training their direct reports and teams.
- Guest Engagement - ensure that all team members are greeting and engaging guests, communicating the brand story, and executing both sales proficiency and excellence in guest service.
- Store/Department Experience - ensure that the store provides great customer first impressions and experiences through execution of employee, product, merchandising, and cleanliness processes.
- Sales Floor Leadership - ensure that every SFL can execute the SFL SOP and is able to own and drive SPV performance during SFL shifts.
- Performance Management - able to tell stories of the improvement of processes and the growth and development of people.
- Talent - Able to identify, index, and grow talent of the Assistant Managers. Able to tell a story of the growth and development of all store managers and leads.
- Leadership - As the Leadership Champion, able to change current reality through personal leadership and leadership performance management.
- Energy - Bring energy to the entire store team and to Assistant Managers through vision, personal passion, motivation to greatness, and high expectation.
- Communication - ensure the existence of a healthy flow of communication throughout the entire store team, with open and honest communication flowing equally in both directions.
- Leadership Skill - Able to identify, index, and grow leadership skills of the Assistant Managers. Able to tell a story of the growth and development of all managgers and leads.
- Succession Planning - take ownership of succession plans for all key store positions.
- Culture - Able to build a culture that drives the following positive outcomes:
- Team Member Satisfaction - team members who are committed to the store team, able to grow and develop, and enjoy working for Living Spaces.
- Guest Satisfaction - guests who are delighted at our ability to connect with them, educate and inform them, help them find their inspiration, and deliver world-class guest service.
- Financial Outcomes - "top line" revenue that exceeds targeted expectations through incremental improvement in sales proficiency and "bottom line" profit margin through management of sales, gross margin, payroll, and expenses.
- Partnerships - Able to build productive working relationships with:
- General Managers of other stores
- Regional Director
- HR Business Partner
- Retail Support Team and other regional leaders Corporate leaders, including, but not limited to, Care Center, Marketing, Accounting, Purchasing, HR, and Logistics
- Complete other duties assigned at the discretion of management.
Education and Experience
- High school diploma or general education degree (GED).
- Five years of retail experience in a direct customer interactive environment required.
- Multi-unit management or "Big Box" general manager experience preferred.
Living Spaces Retail Values
We expect all retail employees to understand and live the following values while on the job. We believe these are critical in creating an environment and culture where a team of world class leaders, regardless of title or position, create the best possible employee, customer, and financial outcomes for Living Spaces Furniture.
- Show integrity, objectivity, and adaptability
- Do things for people, not to people
- Work in unity to deliver greatness while building for the future
- Lead in service to others
The annual review will be accompanied by a discussion of how results are supported by SOP, Talent, and Leadership. A list of the annual review criteria is provided at the time of hire and is available at any time on request.
- Demonstrates key Talent behaviors (Capacity, Commitment, Coachability, Self-Assess, Collaborate, and Self-Initiate).
- Demonstrates key Leadership skills, starting with the ability to communicate effectively with customers and employees.
- Demonstrates effective training skills.
- Ability to read, write, and speak English.
- Ability to work well in a team environment.
- Ability to work in a fast paced retail environment and adapt to the changing needs of the business.
- Ability to work flexible retail hours including weekends, evenings, and holidays.
- Basic knowledge of computer software, including Microsoft Word and Excel.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Distance vision, and Ability to adjust focus.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; climb or balance and stop, kneel, crouch, or crawl. The employee is occasionally required to sit. To perform the General Manager job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Meet Some of Living Spaces's Employees
Jennifer trains the Living Spaces general managers across locations. She helps build leadership skills and team talent to ensure excellent sales and service in each store.
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