Product Operations Manager

ABOUT LIVERAMP

LiveRamp is the leader in data connectivity, helping the world’s largest brands use their data to improve customer interactions on any channel and device. We thrive on mind-bending technical challenges and value entrepreneurship, humility, and constant personal growth.

ABOUT THIS JOB

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you thrive in highly cross-functional roles that work across engineering, product, and sales? Are you excited to work with clients and use your technical skills to come up with real-world business solutions that drive substantial revenue? Consider joining us. This role will be based out of our rapidly growing London office. 

RESPONSIBILITIES

  • Own and manage the onboarding process and technical setup for UK clients using LiveRamp products in the UK
  • Work closely with CSMs to support clients and solve technical challenges as they arise. Own the overall process and matching methodology with our clients and platform partners to maximise match rates of client data and ensure optimal revenue generation for LiveRamp.
  • Manage the technical relationship with clients to ensure smooth delivery of data, own issue resolution and technical training to ensure clients are getting maximum value from LiveRamp Connect.
  • Identify and support product improvements and new opportunities which enhance utilisation and adoption of Connect. Act as the project manager, as required, to help bring new products to market.
  • Act as a technical consultant externally and internally for Connect in the UK, working with LiveRamp sales, product, and business development teams. 
  • Project manage customer workflows in order to delight clients. Execute data processes, both custom and automated, for clients on a daily basis, bridging the gap between LiveRamp products and client use cases.
  • Contribute towards building a great UK business for LiveRamp.

QUALIFICATIONS & EXPERIENCE

  • We don't have all the answers, but you'll need to find them. 
  • Intermediate computer science skills or the brains and brawn to learn. Comfort navigating Linux and Unix systems via the command line is a big plus.
  • Experience or familiarity with project management processes (e.i Agile and Scrum) is preferable but not required.
  • Great communication skills internally and externally. Always answer emails and calls within 12 hours.
  • Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

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