Temporary Part-Time Digital Support Coordinator, Lincoln Center Local: Free Screenings

POSITION

Temporary Part-Time Digital Support Coordinator, Lincoln Center Local: Free Screenings

DEPARTMENT

Lincoln Center Education

OVERVIEW

Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world’s leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus.

The Lincoln Center Local: Free Screenings program is a web-based program and software package, offering over 56 pre-recorded performances along with marketing, educational and training support materials to its users or partners. The program aims to have 300 fully active partners in 2017, utilizing this platform to present Lincoln Center content at their library, school or community organization.

PRIMARY RESPONSIBILITIES

Reporting to the Digital Product Analyst within the Digital Department, the Temporary Part-Time Digital Support Coordinator will be responsible for customer service and troubleshooting needs of the Free Screenings program at Lincoln Center. Thorough knowledge of the program and its technical components will be necessary in working with the partners; many of whom are located both across New York City and the country.

Responsibilities include:

  • Addressing troubleshooting calls/emails from schools, libraries, and community organization partners who may be experiencing technical difficulties with the portal website and or the software package related to the Free screenings program, many of which arise the day of the event
  • Problem solving with Lincoln Center Local partners and serve as an ambassador for the Lincoln Center Local program
  • Assisting in monitoring back end of the portal website’s dashboard, ensuring that partners have properly scheduled their screening and there are no errors indicated by the system
  • Monitoring dashboards for account scheduling accuracy and potential errors
  • Preparing reports pulled from the portal back-end on accounts
  • Communicating pre/post screenings regarding tech issues and remedies
  • Assisting partners with software installation issues and testing
  • Other tasks as assigned related to the overall technical quality and continuity of the program

QUALIFICATIONS

  • 1-3 years of work experience
  • Availability 12-7pm on Wednesdays, Thursdays, and Saturdays—because of when Lincoln Center Local screenings occur, the Temporary Part-Time Digital Support Coordinator must be available during this window to assist with tech issues and other customer service questions/concerns
  • Access to a computer, phone, and internet, with the ability to work remotely.
  • Computer savvy; advanced knowledge of both PC and Mac OS and their compatible software programs
  • Strong customer service orientation; highly responsive and collaborative
  • Familiarity with the installation and reinstallation of software programs on both systems
  • Excellent written and verbal communication skills (written and verbal)
  • Prior Experience in Helpdesk customer service
  • Ability to work autonomously and responsibly and escalate issues appropriately as needed.
  • Resourceful and responsible with keen problem solving skills
  • Peripheral knowledge of event management preferred but not required

SUBMISSION PROCEDURE

Please submit a resume and cover letter (with salary requirements and outlining your interest in Lincoln Center) to the [email protected]/* */ inbox. Submissions without cover letters will not be reviewed.

Please list: Temporary Part-Time Digital Support Coordinator in the subject line.

Internal Candidates should contact a member of the Human Resources Department directly.


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