Guest Services/Concert Halls and Operations
Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world's leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus. LCPA presents over 350 performances annually throughout our different performance series including American Songbook, Great Performers, Live from Lincoln Center, Lincoln Center Festival, Mostly Mozart Festival, Midsummer Night Swing, Lincoln Center Out of Doors and White Light Festival.
In addition, LCPA supports an array of programs for Lincoln Center Education including its community and family programming. Further, LCPA supports initiatives related to events at the David Rubenstein Atrium, LC Kids, as well as numerous key institutional initiatives.
Reporting to the Assistant Director, Accessibility and Guest Services, this position is responsible for advancing accessibility initiatives across departments and projects. As part of the Operations and Concert Halls staff, this position will support ensuring that all guests, to Lincoln Center, in person and online, receive excellent guest care.
Specific responsibilities include:
- Planning and executing access programs, including:
- Passport to the Arts, a ticket distribution and workshop program, serving up to 500 families with children, teens or adults with disabilities per year
- Lincoln Center Moments, a performance-based program for individuals with dementia and their caregivers
- Access Ambassadors, a semester-based job training program for high school students with disabilities
- Overseeing department interns, and assisting with managing graduate student Fellows
- Contributing to and leading Accessibility Awareness Training for various departments and stakeholders across campus
- Contributing to Editorial content for Lincoln Center's website
- Manage administrative support, including address inquiries online and over the phone, assisting with program registration and meetings
- Representing Lincoln Center Accessibility at conferences and events
- Collecting feedback and designing and implementing qualitative and quantitative research based on programs
- Utilizing feedback and research findings to inform future program decisions and actions
- Coordinating accommodations for performances
- Maintaining records for the budget
- Minimum of three years of experience in related field
- Proven record of experience designing, leading and managing programs and services for people with disabilities
- Prior experience in a cultural organization is a plus
- Working knowledge of ADA compliance, with experience in a cultural organization a plus
- Comfort communicating with diverse audiences and stakeholders
- Passion for inclusion and advocacy in the arts
- Experience designing or leading training is a plus
- Excellent written and verbal communication skills
- Experience managing a budget preferred but not required
- Ability and willingness to work a flexible schedule, including frequent evenings and weekend to support Accessibility programming required
- Master's degree or equivalent combination of education and experience in Arts Administration, Disability Studies, Museum Education/Studies, Social Work, Social Justice or other similar programs preferred
Please submit a resume and cover letter (with salary requirements and outlining your interest in Lincoln Center) to the [email protected] inbox. Submissions without cover letters will not be reviewed.
Please list: Manager, Accessibility in the subject line.
Internal Candidates should contact a member of the Human Resources Department directly.
Lincoln Center for the Performing Arts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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