Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

About Life360

Life360 is on a mission to bring families closer— and that starts with ensuring that loved ones are safe and secure. That’s why millions of families across 140 countries trust Life360 to keep them connected each day, and in life’s unpredictable moments.

From real-time location sharing and notifications, to driving safety features like Crash Detection and Roadside Assistance, we create tools that remove uncertainty from modern life — so families can feel free, together.

What You’ll Do

In this role, reporting to the Head of Cloud Operations, you will lead the newly formed Network Operations team.  In Cloud Operations each team has a core mission and for our NOC that mission is twofold, first provide world class observability infrastructure and tooling for 200+ engineers, second, serve as the drumbeat of consistency that the other team inside and outside of Cloud Operations can rally around.  This is an extremely hands-on role requiring equal adeptness in communication and project management as well as deep technical ability in solving complex technical challenges.  

• Engage with product and engineering teams to design, build and maintain the Life360 production observability and reporting platforms

• Coordinate cross team and cross functional “operational excellence” processes, documentation, and tooling

• Manage a team of engineers providing L1 follow the sun production support

• Act as the lead Incident Handler including building processes and tools to ensure proper after action reports and activities are completed

• Define and build the infrastructure for production reporting

• Participate in shared on-call manager rotation

What We’re Looking For

• 5+ years of experience managing teams of 5 or more in fast paced environments

• In-depth experience with large scale observability and reporting systems (New Relic, Datadog, Elastic, Prometheus, etc)

• Demonstrated experience managing environments supporting tens of millions of requests per minute

• Programming experience with one or more relevant languages: Java, Python, PHP, Scala, etc.

• Ability to quickly learn and apply complex subjects and technologies

• Experience with business reporting systems and tooling highly desirable

• Must be detail-oriented and demonstrate initiative and high self-motivation. Enthusiastic, creative and positive attitude

• Excellent interpersonal skills, English verbal and written communication skills. Highly collaborative working style

We value having a diverse and inclusive community from many backgrounds, so even if you don’t meet 100% of the above qualifications, you should still seriously consider applying!

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company wide days off throughout the year
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Build A High Performing Team – Communicate Directly, Be a Good Person
• Make Things Happen – Take Ownership, Think Long Term
• Deliver an Exceptional Experience – Users Come First, Quality & Craftsmanship

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.

#LI-Remote

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Since the majority of our staff is located on the US West Coast, our primary working hours will be 9-4pm PST