Property Claims Adjuster, Annandale/Falls Church or Lorton
Advance your career at Liberty Mutual - A Fortune 100 Company!
Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth?
As a member of the Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. In this role, you will travel to the loss site to conduct thorough analysis. Every day is a new exciting challenge, as our Property Claims Adjusters use cutting edge homeowner's products and services to help our customers through the claims process.
In this role, you will:
- Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity.
- Handle moderate- severe complexity claims assigned under little supervision.
- Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
- Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
- May be called upon for catastrophe duty
This role might be for you if you have:
- Demonstrated understanding of building construction principles.
- Strong knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
- Proven ability to provide exceptional customer service experience.
- Effective negotiation skills.
- Ability to effectively and independently manage workload while exhibiting good judgment.
- Strong written and communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
- The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and at least 5 years of directly related experience.
- Completion of advanced property training.
- Ability to obtain proper licensing as required.
We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.
Primary Location: United States-District Of Columbia-Washington
Education Level: Bachelor's Degree (±16 years)
Travel: Yes, 25 % of the Time
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