Complex Claims Specialist-Cyber/Tech, Ironshore

Advance your Claims career at Liberty Mutual, Ironshore!

With minimal supervision, handles a book of Cyber/Technology Professional Liability claims, throughout the entire claim's life cycle. Responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within prescribed authority limits for the line of business.


  • Handle first party data breach claims on an emergent basis while delivering excellent customer service.
  • Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes the Claim Systems to document claims and to diary future events or follow-up.
  • Within prescribed settlement authority for line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level.
  • Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting.
  • Manages the litigation process through the retention of counsel. Adheres to litigation guidelines to include budget, bill review and payment.
  • Pro-actively manages the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority.
  • Pro-actively manage vendors, by obtaining budgets and monitoring for adherence
  • Provides claims marketing services by meeting with brokers, risk managers and reinsurers, as necessary.
  • As required, maintains insurance adjuster licenses.

  • Bachelors Degree required. JD or other advanced degree preferred.
  • 7 + years claims/legal experience, with at least 2 years within a technical specialty preferred.
  • Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and Cyber/Tech product line knowledge.
  • Functional knowledge of law and insurance regulations in various jurisdictions.
  • Demonstrated advanced verbal and written communications skills.
  • Demonstrated advanced analytical, decision making and negotiation skills.


We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: Claims
Primary Location: United States-New York
Schedule: Full-time
Salary: $110,000-$125,000
Education Level: Bachelor's Degree (±16 years)
Travel: Yes, 10 % of the Time

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