Field Installation Technician, Bay Area

Are you ready to put your skills to work in a dynamic and growing company? Are you passionate about technology and want to bring video, imagery, and data to life on big electronic canvases? Are you ready to make a difference and assist the Planar team as we help shape the way people think about and use display technology now and into the future? If you love creating amazing visual display installations, resulting in stunning environments all over the country, this job is for you!

We are seeking a Field Installation Technician who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do:

  • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
  • Maintain and service installed products at customer locations
  • Provide installation, setup and teardown of product for demos and trade shows
  • Report and escalate product issues and resolution to appropriate personnel
  • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
  • Provide training and certification to integrators on site when appropriate conditions apply.
  • Provide accurate notes and documentation on completed projects
  • Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
  • Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
  • Ability to maintain acceptable standards of office conduct
  • Ability to come to work demonstrating timely and regular attendance
  • Ability to handle stress effectively

Who You'll Work With:

  • External Customers
  • Engineering Team
  • Technical Support Team

What You'll Need:

  • Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
  • Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
  • Ability to communicate effectively in writing to provide documentation on completed installations
  • Understanding of order process, escalation process, and ability to provide feedback to Project Manager
  • Ability to effectively maintain professional appearance and demeanor in a variety of work environments
  • Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner
  • Government clearance desired
  • Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
  • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
  • Ability to actively participate in team development and team-oriented processes
  • Physical ability to use computer hardware/software required
  • Comfortable using standard hand tools
  • Basic understanding of electronics, connectivity concepts
  • General knowledge of HVAC and Power requirements
  • Knowledge of various A/V cables including but not limited to HDMI and CAT 6
  • Understanding of wiring schematics, measurements and system drawings
  • Must be able to read Visio and / or CAD drawings
  • Ability to create Visio or CAD line drawings is desired
  • 3rd party Control knowledge (Creston, AMX etc.) is desired
  • System integration experience is desired

What You'll Need To Bring:

  • Associates degree or equivalent in a technical field
  • 2 to 4 years of professional work experience in a technical role, preferably in an A/V company
  • Valid driver's license and vehicle availability

Other Requirements:

  • This position requires the incumbent to work in an environment where there may regular exposure to the following:
  • Generally M-F hours with occasional weekend activity. Hours are dependent upon the project and site access and often extend beyond the normal workday
  • Position requires heavy lifting. With the help of a teammate, up to 70lbs, while standing on a ladder or scaffolding
  • Ability to travel extensively (80%) , typically regionally & sometimes nationally, and work substantial overtime
  • Scheduling flexibility based on business needs
  • Working with others in a team setting

Meet Some of Leyard and Planar's Employees

Francisco A.

IT Business Analyst

Francisco works in Leyard and Planar's IT Department. He maintains the CRM application that the company relies on while working with other teams to add new business process functions.

Sapna K.

Sales Operations Manager

Sapna manages a team responsible for order fulfillment, which entails coordinating between sales, engineering, production, and shipping partners to deliver Leyard and Planar displays to customers worldwide.

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