Client Analytics Specialist

Client Analytics Specialist

Join the LevelUp Team and work alongside other talented, driven individuals to help build the next generation of mobile payments. LevelUp powers the mobile payment, ordering and loyalty apps for leading restaurant brands to help them engage their customers and drive sales.

 LevelUp is used by more than 4MM customers paying at over 100,000 locations nationwide. Backed by Google Ventures, T-Ventures and Highland Capital, LevelUp powers the mobile experiences for top brands like JPMorgan Chase, Potbelly, Tropical Smoothie Cafe, Equinox, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea & sweetgreen.


We are looking for a data expert to join our client services team to help our restaurants understand and interpret the data generated by their LevelUp-powered app. LevelUp now partners with over 150 restaurants, each with its own unique KPIs and business goals. Our Client Analytics Specialists help map those KPIs and goals to data in our system.  If you love SQL, if figuring out new ways to define Lifetime Value gets you up in the morning, if you are always finding new ways to prove your point using data, this job is for you.


  • Create rock-solid reports and clear, interesting data visualizations using PostgreSQL and BI tools
  • Develop a deep understanding of the LevelUp architecture, its related database tables and the interactions between them
  • Consult with our Account Management team on best practices in discovering and presenting system data
  • Liaise with various internal and external teams to understand product changes and how they impact associated reports and visualizations
  • Automate frequent reporting requests to maximize efficiency
  • Work with account managers and other client services teammates to create new efficiencies in processes and reporting implementation


  • 1-3 years in analytics role
  • Strong understanding of SQL and BI tools like Tableau, Chartio, or Looker
  • Strong competence in analyzing data and turning it into a communicable value proposition
  • Proficiency in basic Ruby or Python
  • Bachelor’s degree in data sciences, information management, or other analytic disciplines

Bonus Points

  • Experience in the restaurant industry in an analytics role
  • Deep understanding of Python, Ruby or R

Benefits & Perks

  • Free lunches from the businesses on LevelUp
  • A never ending amount of coffee beans to make whatever satiates your pallet (Americano, Latte, Espresso, Regular Cup o' Joe)
  • Strong benefits package including fully covered Medical, Dental, Vision, Disability and Life Insurance and 401(k) with company match
  • Convenient access to the MBTA via red, green & orange line (Downtown Crossing, Park Street, and South Station are only a few blocks away)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you’re interested in joining our best-in-class team, send your resume and a cover letter telling us why you should be our newest hire.

Meet Some of LevelUp's Employees

Alex S.

Director of Marketing & Analytics

Alex is passionate about helping merchants successfully use the LevelUp platform to run campaigns that engage their customers, making them fall in love with the app.

Cindy T.

Software Engineer

Cindy leads a team of engineers to build out the infrastructure of LevelUp’s network system so the company can stay at the forefront of the mobile payments movement.

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