Resource Coordinator

Responsibilities:

  • Contact and schedule field technicians for onsite events
  • Manage and negotiate labor rate per event per established budget
  • Negotiate additional costs including miscellaneous materials acquired by field technicians, travel and lodging fees
  • Provide escalations regarding scheduling conflicts including cancellations, reschedules and budget issues
  • Recruit, develop and train new and existing field technicians
  • Participate in Technician (Roster) Review Meetings


Requirements

Requirements & Qualifications:
  • Associate's degree or equivalent combination of education and experience preferred
  • 2-3 years of technical customer support
  • Proven success supporting internal and external customers
  • Strong attention to detail
  • Ability to multi-task in a fast-pace environment
  • Strong communication skills
  • Excellent organization and time management skills
  • Professional, high-integrity, reliable, organized, driven and results-oriented
  • Proficient MS Office skills (Word, Excel, and Outlook)
  • Must be able to read, write and speak English



Meet Some of Level 10's Employees

Keith F.

Help Desk Analyst

Keith assists customers calling the Help Desk for help with their POS system, and he utilizes his own training, as well as the significant knowledge base of other analysts.

John P.

President

John manages Level 10’s sales and interacts with customers nationwide to help deploy and support in-store technology while also overseeing the company’s general operations and overall strategy as President.


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