Help Desk Analyst I

  • Provide Level 1 hardware and software technical support for a variety of platforms for multiple retail and hospitality customers.
  • Resolve, track and document progress on all issues from service calls
  • Responsible for creating and maintaining call logs in Salesforce Service Cloud
  • Dispatch Field Service Technicians to provide on-site support as needed
  • Managed the check-out process for onsite Field Service Technicians
  • Resolve and track progress on all issues and service calls



Requirements

  • High school diploma or GED
  • 0-2 years of customer service, call center and/or technical support experience
  • Demonstrated ability to solve problems to resolution
  • Excellent written and verbal communication skills
  • Experience using Point of Sale (POS) systems in either a retail or hospitality environment a plus
  • Ability to effectively prioritize and multi-task in a fast paced environment
  • Willingness and availability to work in a 24/7/365 work environment
  • Basic MS Office skills (Word, Excel, Outlook)
  • Must read, write, and speak English



Meet Some of Level 10's Employees

Keith F.

Help Desk Analyst

Keith assists customers calling the Help Desk for help with their POS system, and he utilizes his own training, as well as the significant knowledge base of other analysts.

John P.

President

John manages Level 10’s sales and interacts with customers nationwide to help deploy and support in-store technology while also overseeing the company’s general operations and overall strategy as President.


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