Service Manager

    • New York, NY

Come Grow with Us

We are the team members of Le Pain Quotidien and we are currently searching for passionate, high energy Service Managers to join our team. We need you to help us create meaningful connections with our guests by helping us lead the Front-of-House team to deliver excellent service to our guests. Service Managers play a vital role in upholding our Steps of Service and assisting the Management Team in the overall operation of the restaurant. We are building for our future and hope to have you join us on this journey. If you're passionate about food, health and Le Pain Quotidien, we want to hear from you! Your ability to develop positive working relationships with guests and our team members is just what we need.

At LPQ, our Management team is expected to role model our 3 core competencies (building a high performing team, achieving measurable results and positively delivering a brand-worthy guest experience). In exchange, we offer a competitive total pay and benefit package and an opportunity to balance your work and personal life.

Our Service Managers have a strong presence on the dining room floor and ensure that our guests are served according to our standards. They confidently address any guest concerns and service issues with tact. They are service-minded and identify appropriate solutions to ensure the LPQ experience for our guests. They lead, train and develop the team to deliver excellent service to our guests. They monitor restaurant equipment and staff to ensure that the restaurant is properly equipped to achieve desired results and secure the guest experience. They possess an adequate knowledge of HR policies and procedures and are able to lead difficult conversations, manage team performance and resolve potential conflict amongst team members.

Position Requirements are:

  • Associate's Degree (A.A.) or equivalent from a 2-year college or technical school; or six months to one year related experience or training
  • Must have State/Local Food Handler's and Alcohol Training certifications (varies by city and state)
  • Computer skills and prior experience managing office paperwork a plus
  • Flexibility in schedule with the ability to work early mornings, weekends, and evenings
  • Experience with MICROS or other POS technology is a plus

  • Come grow with us!

    Our Mission

    To Make Meaningful Connections One Restaurant, One Neighborhood at a time!

    Our Qualities

    Ambitious * Articulate * Convivial * Curious * Energetic * Flexible * Humble * Passionate * Positive * Presentable

    Our Values

    Authenticity * Conviviality * Quality * Simplicity

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