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Description and Requirements
The Support Technical Analyst is responsible for technical support to customers and service providers, identifying possible quality and/or product performance problems in the field and monitoring the progress of related complaints.
Main Responsibilities:
- Provide first-level PC hardware technical support to customers and service partners, in cases escalated due to technical/quality problems, collecting information and proposing solutions;
- Carry out technical visits to customers according to the needs and requests of other Services and Engineering teams
- Escalate quality cases to local and global engineering teams according to need, providing the necessary information and samples, and monitor and implement proposed solutions;
- Monitor product quality indicators in the field, identifying possible problems or deviations
- Publicize and monitor the implementation of technical training with partners in order to ensure the training of those responsible for repairs;
- Prepare presentations, organize, consolidate and synthesize information using Excel, Power Point
- Good communication in written and spoken English
Requirements:
- Graduated in Engineering, IT or related fields
- Strong knowledge of PC hardware and software (BIOS, drivers, firmware, OS)
- Ability to communicate effectively, especially in challenging situations facing customers
- Advanced knowledge of Microsoft Office, mainly Excel and Power Point
- Advanced English level
This role will be supporting from out offices at Indaiatuba.
Additional Locations:
* Brazil - São Paulo - Indaiatuba
* Brazil - São Paulo - Indaiatuba