Default Prevention Specialist

We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.

The Team

The LendingHome Servicing Team is the primary point of contact for our customers after a loan is approved.  Our goal is to provide the best mortgage experience for our customers and keep them coming back.

  

Responsibilities

  • Proactively reaches out on a pipeline of loans in order avoid loan from going into default
  • Work with other servicing teams to identify borrowers who are at risk of default and determine best approach
  • Work with compliance team to develop new policies and procedures, specifically related to default prevention techniques and strategies
  • Resolves incoming customer-inquiries and requests related to mortgage loans
  • Resolves escalated customer inquiries in addition to general inquiries
  • Process payoff and verification of mortgage
  • Document all customer interaction in LendingHome’s system of record 

 

Experience

  • Bachelor’s degree
  • Minimum 1 year of mortgage-related collection or customer service experience
  • Leadership/team-lead experience preferred
  • Project management experience preferred
  • Build relationships and work closely in a team environment
  • Ability to understand customer issues and own any issue through resolution
  • Possess broad knowledge of real estate transaction methods
  • Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the processing steps involved  
  • Knowledge of Excel or spreadsheet equivalent experience, Microsoft Office
  • Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance preferred

 

 

LendingHome is an Equal Opportunity Employer
 San Francisco Fair Chance Ordinance Police Code, Article 49

    

    


 


 

 

 

 

 

 

 

 

 

 

 


Meet Some of LendingHome's Employees

Betty C.

Mortgage Compliance Counsel

Betty’s role is to keep up to date with the consumer finance regulations that affect home finance and to build products and services that comply with these regulations.

Erin H.

Closing Specialist

As a Closing Specialist, Erin’s job requires all necessary documentation be assembled and correctly assigned so that she can release the funds for a loan and grant ownership to new buyers.


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