Default Prevention Specialist

We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.

The Team

The LendingHome Servicing Team is the primary point of contact for our customers after a loan is approved.  Our goal is to provide the best mortgage experience for our customers and keep them coming back.



  • Proactively reaches out on a pipeline of loans in order avoid loan from going into default
  • Work with other servicing teams to identify borrowers who are at risk of default and determine best approach
  • Work with compliance team to develop new policies and procedures, specifically related to default prevention techniques and strategies
  • Resolves incoming customer-inquiries and requests related to mortgage loans
  • Resolves escalated customer inquiries in addition to general inquiries
  • Process payoff and verification of mortgage
  • Document all customer interaction in LendingHome’s system of record 



  • Bachelor’s degree
  • Minimum 1 year of mortgage-related collection or customer service experience
  • Leadership/team-lead experience preferred
  • Project management experience preferred
  • Build relationships and work closely in a team environment
  • Ability to understand customer issues and own any issue through resolution
  • Possess broad knowledge of real estate transaction methods
  • Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the processing steps involved  
  • Knowledge of Excel or spreadsheet equivalent experience, Microsoft Office
  • Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance preferred



LendingHome is an Equal Opportunity Employer
 San Francisco Fair Chance Ordinance Police Code, Article 49















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