Sr Product Manager

What We Do

We are the world's largest online credit marketplace, facilitating personal loans, business loans, and financing for elective medical procedures. Borrowers access lower interest rate loans through a fast and easy online or mobile interface. Investors provide the capital to enable many of the loans in exchange for earning interest. We operate fully online with no branch infrastructure, and use technology to lower cost and deliver an amazing experience. We pass the cost savings to borrowers in the form of lower rates and investors in the form of attractive returns. We're transforming the banking system into a frictionless, transparent and highly efficient online marketplace, helping people achieve their financial goals every day.

About Our Team

Our team interacts with customers at a critical point in the customer lifecyle – while they are waiting for a decision on their loan applications; this could be instantaneous or it could take days/weeks. We strive to provide the best customer experience possible using technology and data to automate decisions and manual processes. Our team is responsible for the company's decision platform and rules engine, leveraging internal and external data to automate the loan application and other processes.

What You'll Do

  • Be responsible for post-funnel experience and loan review/verification: get customers through the loan application process as quickly and painlessly as possible, while maintaining an acceptable level of risk
  • Work with credit risk, data scientists, operations, ops strategy, marketing, design, and engineering to achieve this goal
  • Know the metrics for which you, our team, and the company are responsible for; strive towards meeting those metrics
  • Participate in customer research, product discovery, market and competitive analysis
  • Create business cases; analyze the revenue and profit opportunity for new projects
  • Define the product roadmap, including non-product solutions (e.g., process change, vendor integration); maintain product backlog; ruthlessly prioritize this backlog
  • Lead key projects from concept through planning to development, launch, and post-launch support
  • Act as the product owner for an Agile scrum team; partner with engineering to ensure team delivery and accountability
  • Act with sense of urgency, intellectual curiosity, go beyond boundaries of what your job description states

About You

  • Minimum 5 years of Product Management experience at an internet company
  • Experience in online credit, lending, risk management, and payments is helpful
  • In-depth experience in at least one of the following areas:
  • UI / UX – heavy website products. Website funnel conversion optimization
  • Building APIs, enterprise software and infrastructure / tools
  • Fintech product management
  • Deep customer focus and experience with researching and determining customer needs
  • Highly quantitative, analytical and business-minded. Ability to solve complex problems in an organized way
  • Comfortable working closely with Engineering and experience with Agile development
  • High energy, can-do attitude with willingness to do what it takes to get things done
  • Strong organization and planning skills. Ability to maintain multiple projects without compromising results
  • Superior communication skills, both verbal and written. Ability to communicate effectively with senior executives
  • Must be self-directed, able to work independently, as well as work in a team-oriented and fast paced environment
  • Bachelor's Degree or equivalent work experience

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See Inside the Office of LendingClub

Lending Club (NYSE: LC) is the world’s largest online credit marketplace, connecting borrowers and investors. Lending Club uses technology to lower costs, passing the savings on to borrowers in the form of lower rates—and to investors in the form of solid returns. The market leader by a wide margin, Lending Club has helped more than a million Americans achieve their financial goals to date.


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