Senior Manager, Credit Operations

Senior Manager, Credit Operations

Lending Club (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, transparent and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Today, we’re the world’s largest online credit marketplace, and we’re radically changing the way lending operates. We’re proud of the recognition we’ve received, including being named a World Economic Forum Technology Pioneer, a CNBC Disruptor 50, and one of The World’s 10 Most Innovative Companies in Finance by Fast Company. We’re conveniently located in downtown San Francisco, California.

Job Description

Lending Club is looking to hire a Senior Manager to help lead a fast-paced Credit Operations team. Our mission in Credit is to make quick, accurate decisions on whether or not borrowers meet the credit requirements for a loan with Lending Club, and we are committed to providing exceptional customer service. We have a highly metrics-driven management approach, a strong data and testing mentality, and an eye toward using new technology to improve our processes. We are looking for an experienced leader who can meet demanding goals while maintaining a department culture of strong teamwork, high engagement, and constant individual development.

  • Lead a large part of the Credit Operations organization, managing up to 8 Supervisors, each with teams of 10-15 credit specialists, and eventually add two managers as the operation grows.
  • Drive teams toward exceeding operational goals, using metrics to ensure efficiency, quality, and customer experience in day-to-day operations.
  • Manage talent, recruiting, and budgeting. Partner with Finance, Recruiting, and Learning & Development to ensure department is staffed to meet service levels with our rapidly growing and changing business. Determine and monitor drivers to continuously adjust staffing models.
  • Partner with Business Operations and Product teams to develop new technology, data, and process solutions that result in big wins.
  • Develop a great management team. Actively seek to promote top performers within their teams to new skills, elevated positions, and other departments.
  • Create and implement reward and recognition programs to drive performance and foster a positive cultural environment.


  • 3+ years of experience leading a staff of 50+ employees with multiple teams in an operations environment.
  • Experience defining, implementing, and using metrics to run a complex operation, such as real-time inventory charts, agent/supervisor performance scorecards, and loan status reports.
  • A people-first leader with noteworthy experiences creating positive culture, developing and promoting leaders, and building employee engagement.
  • Ability to adapt in a rapidly changing environment, because change is an expectation at Lending Club.
  • Bachelors degree
  • 5+ years of experience in a lending or customer verification environment preferred.


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