Quality Assurance Associate (Member Support)

LendingClub (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, transparent, and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Since then we've built a trusted brand with a track record of delivering exceptional value and satisfaction to both borrowers and investors. Today, we're the world's largest online credit marketplace, and we're radically changing the way lending operates - $1 billion at a time. We're proud of the recognition we've received, including being named one of Forbes' America's Most Promising Companies three years in a row, a 2012 World Economic Forum Technology Pioneer, and one of The World's 10 Most Innovative Companies in Finance by Fast Company in 2013. We're conveniently located in downtown San Francisco, California.

Profile:

The ideal candidate has a proven track record of being a top performer in a customer-facing role; has superb attention to detail, strong work ethic, and is passionate about providing a superb borrower experience. They are flexible and can deliver production goals.

Job Description:

The Quality Assurance Associate is responsible for: ensuring that documented operational processes and procedures are being followed and operating within compliance guidelines, driving efficiency, and improving the customer experience. The QA Associate will work closely with QA Specialists, training, operations leadership to evaluate, provide subject matter expert feedback, and identify trends and areas of improvement. This position will report to the Supervisor of Quality Assurance and be an 80%+ production role.

Basic Qualifications:

  • Phones experience (Member Support, Customer Development, Payments Group)
  • 6+ months with LendingClub call center operations
  • BA or BS degree
  • Excellent communication and interpersonal skills
  • Ability to effectively communicate verbally and in writing
  • Self-motivated, driven, and works well with others
  • Ability to effectively communicate verbally and in writing

Preferred Qualifications:

  • Ability to interact with individuals at all organizational levels
  • Willingness to learn new proficiencies in other departments
  • Desire to pursue a career in Contact Center Quality Assurance field
  • Proficient in Excel and PowerPoint

Meet Some of Lending Club's Employees

Tania C.

Senior Supervisor, Member Support

Tania makes sure borrowers have a great experience with Lending Club. She’s constantly looking ahead to ensure her team is fully staffed and ready to meet every borrower’s needs.

Alan D.

Senior Product Analytics Manager

Being a successful company is all about building a great product. Alan empowers Lending Club’s product managers to build exactly what customers need by analyzing the company’s data.


Back to top