Payment Processing Specialist

Lending Club (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, transparent and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Today, we’re the world’s largest online credit marketplace, and we’re radically changing the way lending operates. We’re proud of the recognition we’ve received, including being named a World Economic Forum Technology Pioneer, a CNBC Disruptor 50, and one of The World’s 10 Most Innovative Companies in Finance by Fast Company. We’re conveniently located in downtown San Francisco, California.

Job Description:

  • Engage our Borrowers with the highest level of respect and dignity.
  • Work cooperatively and conversationally with our Borrowers to resolve the delinquency and provide customer service regarding payment of loan.
  • Determine the reason for delinquency and best course of action to assist our Borrowers. Accounts are in early stage delinquency with return payments and first payment defaults.
  • Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
  • Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
  • Ensure all accounts in assigned lists are managed accurately and timely.
  • Call blended (inbound/outbound) environment with the minimum daily expectation of 100-150 calls per day
  • Quality is measured through call recordings and account auditing.

Requirements:

  • Bachelor’s degree is preferred
  • Collections or Call Center experience a plus.
  • Customer Service Experience (Preferably over the phone)
  • Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment

Benefits & Perks:

  • Fun team environment at a rapidly growing Tech Company
  • 100% Paid Healthcare Benefits including Medical, Dental, Vision and a 401K Matching Program
  • Complementary Healthy Snacks and Drinks on every floor!
  • Game Rooms and Mini Golf
  • A complementary barista in our own onsite Coffee Shop and a morning Juice Bar
  • An onsite GYM and a relaxation SPA!
  • An amazing and convenient high rise location right by the Montgomery Bart Station in Downtown San Francisco

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