Operations Analytics Lead

LendingClub (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, transparent and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Today, we're the world's largest online credit marketplace, and we're radically changing the way lending operates. We're proud of the recognition we've received, including being named a World Economic Forum Technology Pioneer, a CNBC Disruptor 50, and one of The World's 10 Most Innovative Companies in Finance by Fast Company. We're conveniently located in downtown San Francisco, California.

Your Role

  • Apply your expertise in quantitative analysis to enable data-driven decision making and empower our Operations teams while create a better experience for our customers
  • Typical projects include identifying opportunities to enhance customer experience, increase turnaround speed and optimize resource allocation
  • Partner with cross-functional teams to analyze problems, derive insights and implement solutions
  • Anticipate and solve for the next 3 questions, not just the task at hand; similarly, build self-service tools and dashboards that will be relevant next year, not just tomorrow
  • Take projects from conception, through research, implementation and presenting insights to leadership team and key stakeholders

The Ideal Candidate

  • Proactive & Thorough – Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations
  • Analytical thinker – Choosing the most effective way organize and present insights to a given audience - be it senior executives or hundreds of front-line agents
  • Exceptional data management and quantitative analysis skills – Always looking for the most optimal solution to a problem
  • Great communicator – You're both comfortable conversing with our front-line agents to truly understand how our operations work, as well as making a convincing case to our executive team about how we should change

Qualifications

  • MS or BS in Computer Science/Engineering, or other quantitative field
  • 3+ years (5+ with BS) experience working with and analyzing large data sets to solve problems
  • Expert knowledge of SQL and a scientific computing language (such as R or Python)
  • Excellent proficiency in any data visualization tool (Tableau experience a strong plus)

Additional details

Please share a description of the most interesting data analysis you've performed, key findings and its impact on the business


See Inside the Office of LendingClub

Lending Club (NYSE: LC) is the world’s largest online credit marketplace, connecting borrowers and investors. Lending Club uses technology to lower costs, passing the savings on to borrowers in the form of lower rates—and to investors in the form of solid returns. The market leader by a wide margin, Lending Club has helped more than a million Americans achieve their financial goals to date.


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