Loan Representative - Inbound

About Us

Lending Club (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, visible and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Today, we're the world's largest online credit marketplace, and we're radically changing the way lending operates. We're proud of the recognition we've received, including being named a World Economic Forum Technology Pioneer, a CNBC Disruptor 50, and one of The World's 10 Most Innovative Companies in Finance by Fast Company. We're conveniently located in downtown San Francisco, California.

Responsibilities

You will be responsible for answering all inbound customer phone inquiries with the goal of converting each inbound request. In addition, you will:

  • Figure out wants, needs and interests of each customer to help drive loan listing conversion
  • Address the customers issues, provide support and position the appropriate Lending Club opportunity to achieve their goal
  • Complete loan applications over the phone
  • Achieve and consistently exceed monthly conversion quota
  • Follow assigned scheduling guidelines to meet demand for business needs
  • Adhere to role specific compliance rules and regulations (i.e. TCPA, Quality Assurance, Borrower Authentication and CIP procedures)
  • Never stop learning - become a guide in our product and service offerings and continue to expand your knowledge of the industry every single day
  • Help build a premier customer service experience and thrive in a visionary environment
  • You provide a positive, professional, insightful, consultative, customer-focused experience exhibiting the Lending Club brand

Requirements

  • Bachelor's degree or equivalent work experience
  • Experience in a sales or customer service driven role is preferred
  • Ability to drives conversion rates in a high call volume sales environment
  • You're flexible with the ability to adapt in a constantly changing and exciting environment
  • You enjoy a "Test and Learn" start-up atmosphere
  • People love hearing you talk but you're an even better listener
  • You have strong social skills, a dedication to collaboration & collaboration and you bring others with you on your road to success
  • Genuinely curious about people and possess the innate ability to inspire passion in others
  • You're motivated and competition excites you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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See Inside the Office of LendingClub

Lending Club (NYSE: LC) is the world’s largest online credit marketplace, connecting borrowers and investors. Lending Club uses technology to lower costs, passing the savings on to borrowers in the form of lower rates—and to investors in the form of solid returns. The market leader by a wide margin, Lending Club has helped more than a million Americans achieve their financial goals to date.


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