Business Process Analyst

Lending Club (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, transparent and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Today, we're the world's largest online credit marketplace, and we're radically changing the way lending operates. We're proud of the recognition we've received, including being named a World Economic Forum Technology Pioneer, a CNBC Disruptor 50, and one of The World's 10 Most Innovative Companies in Finance by Fast Company. We're conveniently located in downtown San Francisco, California.

The Role

The Business Process Analyst will play a critical role in leading execution and management of transformational projects across departments at LendingClub. You will partner with leaders and executives across the company to drive high-impact projects that generate growth, improve efficiency, and create a superior customer experience.

At LendingClub, we believe that good ideas can come from anywhere, and we'll trust you to collaborate across teams, form intelligent opinions, and help others make good decisions throughout the company. You will be on the ground floor of the organization, using a data-driven decision-making approach to reach optimal outcomes across a range of functional units. You will identify opportunities for improvement, develop and present rigorous business cases to gain support for your proposals, communicate the objectives and benefits of your plans to leadership, and manage your proposed cross-functional projects from inception to completion.

Essential functions:

Participate in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert in sketch sessions.

Conduct interviews and perform analysis to create business cases for projects.

Conduct preliminary investigation for all project requests. Review requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects.

Participate in business process management group efforts to collect and analyze metrics and continually improve processes owned by the group.

Participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for the business.

May act as a project manager on some projects.


  • Bachelor's or Master's degree in a quantitative discipline
  • 2+ years of work experience in a consulting firm, investment bank/PE/VC, or tech company
  • Experience with SQL, Tableau, Microsoft Office Excel, Word and PowerPoint
  • Prior success managing or executing multiple high-impact, fast-paced, collaborative projects
  • Ability to distill complex issues into structured frameworks and concrete action plans
  • Top-notch communication skills, including experience communicating insights with senior-level executives
  • Ability to learn and adapt to new tools


See Inside the Office of LendingClub

Lending Club (NYSE: LC) is the world’s largest online credit marketplace, connecting borrowers and investors. Lending Club uses technology to lower costs, passing the savings on to borrowers in the form of lower rates—and to investors in the form of solid returns. The market leader by a wide margin, Lending Club has helped more than a million Americans achieve their financial goals to date.

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