Senior Application Support Specialist

Want to Work with Really Great People?

The lifeblood of LenderLive is our people. We are a tight-knit group and we're passionate about what we do. If you thrive on challenges and collaboration, and work hard no matter who is watching, we want to talk to you. At LenderLive, we believe it's possible to love coming to work.

We don't do easy here. Standards are high, and we take pride in exceeding expectations. It's how we've gotten to where we are, and it's how we grow. We are a mid-sized company with a big heart. If you're looking for an opportunity that's authentic, meaningful and emphasizes living a balanced life, LenderLive is the place for you.

The primary responsibility of the Senior Applications Support Specialist is to act as a liaison between the business and technical resources by ensuring the availability of applications for internal and external end users. The Senior Applications Support specialist will demonstrate a high level or responsibility and consistency by contributing not only to the timely response and closure of incidents received via the corporate incident tracking system, but by working to identify functionality to empower the users. In addition to operating out of an incident queue during business hours, The Senior Applications Support Specialist will work on IT tasks related to Project Change Requests (PCR’s) as well as Releases to install, configure, troubleshoot, and maintain proprietary Line of Business 9LOB) applications in Development, QA, and UAT environments.

Essential Functions
Resolve application and other issues for internal and external user communities.

Provide support for Pre-Production and Production enterprise systems.

Install, configure and maintain proprietary applications in Development, Beta and UAT enterprise systems.

Ability to closely interact with developers, QA personnel, business staff and external clients to facilitate resolution of incidents.

Research complex reporting scenarios, systems incidents, and process flow events as needed.

React to business outages to quickly identify, communicate and rectify any issues.

Work with team’s Systems Administrator to develop and maintain detailed documentation of current revision of applications, procedure and information flow to support enterprise environments.

Monitor email/support requests 24X7 on rotation to support internal and external client SLA’s.

While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in the position must adhere to strict confidentiality policies and procedures.

Perform related duties as requested.

Education
Bachelor degree or equivalent experience..

Experience:
3+ years of applications and/or systems level support.

Knowledge/Skills/Abilities:
Level 2 or higher application support experience.

One or more years supporting Microsoft Windows 2003 and 2008 servers.

Familiarity with Microsoft Windows Active Directory

Familiarity with editing XML documents

One or more years working with Microsoft SharePoint.

Entry level experience with Microsoft Internet Information Server (IIS).

Familiarity with applications deployed over a CITRIX environment.

Entry level or higher experience with Microsoft SQL. Work in a team environment.

Assist in offloading work from other team members.

Comprehend and translate user needs to facilitate resolution.

Act as advocate for users.

Ability to interact with Client Relations and other departments to prioritize and rapidly resolve issues.

Self-motivated

Ability to share coverage for support of users spanning US time zones.

Ability to prioritize and manage multiple efforts.

Experience working in a fast-pace production environment.

Excellent communication and documentation skills.

Working Conditions
Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location.

Physical Demands
While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands and fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients and the public.

LenderLive offers an extensive benefits package for all employees, including medical, dental, vision and 401k!
LenderLive is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.
The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


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