The QA Analyst performs pre-close loan reviews at various intervals in the manufacturing process to evaluate the adherence to standards in each of the functional roles within LenderLive’s loan operations departments. The role is integral to the evaluation of loan performance on a transactional basis, as well as assisting in determining the adequacy of procedural support for operation (I,e, training information, job aids, desk reference materials, etc.).
Identify and select files for review
Prioritize audits in a method consistent with meeting department objectives
Perform detailed Quality Assurance reviews for the assigned functional role evaluation.
Enter audit results into designated spreadsheets/ databases and complete necessary reports associated with findings
Identify process gaps related to QA selection and audit processes
Communicate audit results to associates and ensure corrective action steps are taken, as defined per client/business channel
Communicate audit findings to management and provide insight related to developing trends in performance
Collaborate with business units to determine effective communication of results, trends and training opportunities
Identify training opportunities for associates based on deficiency trends
Attend operations departmental meetings, as necessary
Perform related assignments as requested
While performing the duties of the position, the employee will review, have access to, and work with confidential data. As such, employee must adhere to the company policies and procedures related to confidentiality
BA/BS or equivalent experience accepted
3+ years of residential mortgage operations/compliance experience
Proficient with TRID guidelines
FHA/VA/RD experience preferred
Essential Knowledge, Skills & Abilities:
Comprehensive understanding of TRID guidelines.
Knowledge of federal and state fair lending requirements
Apply logic to situations
Interact effectively with all levels of staff and management.
Ability to perform an in-depth analysis of a closing package
Multi-task, problem solve proactively and think creatively
Organizational skills with attention to detail
Perform according to standards and guidelines
Prioritize workload and meet deadlines
Strong knowledge of Closing process/procedures
Time management and problem solving skills
Excellent verbal and written communication skills
Work independently as well as in a team setting.
Work under pressure
Proficient in Microsoft Office Suite.
Work with the compliance department on internal audits/Quality Control
Meet Some of Lenderlive's Employees
Director, Human Resources
Anne ensures all employees feel supported in their roles by handling benefits, career pathing, and employer relations. She also helps with talent acquisition and recruiting.
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