Operations Analyst

The Operations Analyst performs moderately complex business process analysis for LenderLive operations and technology.

Essential Functions

Review and analyze operational policies, procedures, process improvements technology enhancements, reporting and controls.

Determine potential needs and works with customers (internal and external) to identify changes and improvements to the functionality and efficiency of processes.

Update knowledge and understanding of LLN’s direction, structure, and requirements, and client organization’s industry and competitive position.

May train and guide less experienced analysts.

Analyze and document business processes, information, and data.

Prepare requirements, specifications, business processes and recommendation.

Identify and document operation deficiencies and recommends solutions.

Supervise the direction, decisions and recommendations supporting existing and new technology initiatives.

Understand business/ technical requirements and their relationships.

Identify and document system deficiencies and recommend solutions.

Prepare internal and external business correspondence, reports, reconciliations.

Perform project management activities (meet project deadlines and schedules, prioritize tasks).

Implement client deliverable according to expectations and recognize issues/events that may affect delivery.

While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.

Perform related duties as requested.

Education:

Bachelors Degree in Business or related degree.

Experience:

Three or more (3) or more years experience in a business operations and or technology environment.

Three (3) or more years mortgage industry knowledge and experience a plus.

Knowledge/Skills/Abilities:

Knowledge of basic Internet and client/server architectures.

Knowledge of how various issues affect each other and the outcome of projects.

Ability to Improve upon existing approaches by seeking opportunities to creatively transform current industry practices into fresh alternative solutions.

High level of attention to detail.

Ability to problem-solve.

Works well both independently and as part of a team.

Effective verbal and written communication skills.

High level proficiency in Microsoft Office including Outlook, Word, Excel, Visio,

Visual Basic and Access Database development and support.


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