Loan Coordinator

The Loan Coordinator will work in a team allocated to specific clients or channel of business, manage a pipeline of loans and be responsible for all customer communication throughout the process of the loan from loan approval to Clear-to-Close. Effective communication with internal and external customers is critical in meeting key performance metric and contributing to the success of the team. The Loan Coordinator is responsible for navigating the entire loan process with the customer, informing the customer, asking for any additional documents as needed, following up with the customer on the conditions needed and answering the customers questions along the way. This roles main activity will be speaking with loan officers, customers, providing guidance, explaining documentation requirements, answering questions, asking appropriate questions and listening to the client’s needs.

Essential Functions

Perform daily proactive pipeline management

Communicate with customer and Loan Officer consistently and effectively, while providing excellent service

Maintain contact schedule with customer and Loan Officer, updating loan record on all communication

Communicate effectively and build relationships internally between the closing, UW, VC, set up, and lock desk departments

Set expectations, provide timely status updates, and establish deadlines for customers on returning conditions

Coordinate all customer activity in order to meet desired closing dates

Manage a pipeline of loans driving activities to meet the customer’s expectations and to meet an on time closing

Effectively manage and own your OES work queue ensuring queues and activity timelines are met

Restructure, re-price transactions with the Loan Officer that do not meet underwriting guidelines

Audit conditions prior to file submission to underwriting to confirm the meet requirements

Assist clients with loan level questions and concerns

Review reporting to target loans in the pipeline that need special attention

Deliver clean, complete and accurate files to both underwriting and closing

Communicate effectively with clients, customers, and vendors with licensable parameters

While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.

Perform related duties as requested.



High School Diploma or equivalent.


Previous industry compliance, fraud and monitoring tools (Mavent, CoreLogic,

Interthinks, FHA, VA, DU, and LP) experience preferred3+ years of mortgage processing and/or operations experience

2+ years of customer service customer support experience required


Knowledge of federal and state fair lending requirements

Meet licensing requirements (S A F E Act)

Microsoft Office skills – intermediate

Proficient in third party systems usage

Proven experience working in a fast paced, high volume, customer focused environment

Relationship management skills

Time management and problem solving skills – effective

Understanding, interpretation and qualification of mortgage documents and products and investor guidelines with the ability to clear conditions – effective

Verbal and written communication skills – effective

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