The Loan Coordinator will work in a team allocated to specific clients or channel of business, manage a pipeline of loans and be responsible for all customer communication throughout the process of the loan from loan approval to Clear-to-Close. Effective communication with internal and external customers is critical in meeting key performance metric and contributing to the success of the team. The Loan Coordinator is responsible for navigating the entire loan process with the customer, informing the customer, asking for any additional documents as needed, following up with the customer on the conditions needed and answering the customers questions along the way. This roles main activity will be speaking with loan officers, customers, providing guidance, explaining documentation requirements, answering questions, asking appropriate questions and listening to the client’s needs.
Perform daily proactive pipeline management
Communicate with customer and Loan Officer consistently and effectively, while providing excellent service
Maintain contact schedule with customer and Loan Officer, updating loan record on all communication
Communicate effectively and build relationships internally between the closing, UW, VC, set up, and lock desk departments
Set expectations, provide timely status updates, and establish deadlines for customers on returning conditions
Coordinate all customer activity in order to meet desired closing dates
Manage a pipeline of loans driving activities to meet the customer’s expectations and to meet an on time closing
Effectively manage and own your OES work queue ensuring queues and activity timelines are met
Restructure, re-price transactions with the Loan Officer that do not meet underwriting guidelines
Audit conditions prior to file submission to underwriting to confirm the meet requirements
Assist clients with loan level questions and concerns
Review reporting to target loans in the pipeline that need special attention
Deliver clean, complete and accurate files to both underwriting and closing
Communicate effectively with clients, customers, and vendors with licensable parameters
While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.
Perform related duties as requested.
High School Diploma or equivalent.
Previous industry compliance, fraud and monitoring tools (Mavent, CoreLogic,
Interthinks, FHA, VA, DU, and LP) experience preferred3+ years of mortgage processing and/or operations experience
2+ years of customer service customer support experience required
Knowledge of federal and state fair lending requirements
Meet licensing requirements (S A F E Act)
Microsoft Office skills – intermediate
Proficient in third party systems usage
Proven experience working in a fast paced, high volume, customer focused environment
Relationship management skills
Time management and problem solving skills – effective
Understanding, interpretation and qualification of mortgage documents and products and investor guidelines with the ability to clear conditions – effective
Verbal and written communication skills – effective
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Director, Human Resources
Anne ensures all employees feel supported in their roles by handling benefits, career pathing, and employer relations. She also helps with talent acquisition and recruiting.
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