Form Development & Support Specialist

This position will be primarily responsible for designing, developing, configuring, implementing, testing, maintaining, supporting, and documenting Open Exstream Dialogue templates and applications. This individual will need to have worked in a high-growth, rapid-turnaround environment using Exstream to its full capability. This includes demonstrated experience with advanced Exstream functionality such as variable design, real-time composition, advanced data and content integration, output to multiple document formats, and high-volume workflow optimization. This position will interface regularly with the Client Implementations team, Account Management, Sales, Process Audit, Software Engineering, and other functions as required.

ESSENTIAL FUNCTIONS

Works with a team to develop software applications from inception through completion

Analysis of requirements, software design, development, documentation, and deployment

Works with the client implementation team to manage timelines and deliverables to the client during the course of the project

Testing and troubleshooting, as well as documentation of designs

Designing of forms for printing and mailing. Forms will be designed in Exstream mapping applications

Thorough testing and proofing of forms

Makes recommendations and advises senior leadership related to streamlining process, potential risks, solutions and initiatives required

Helps to validate Exstream standards and design best practices as used by other template developers

Customarily and regularly exercises the use of independent discretion and judgment regarding matters of significance

Evaluates and compares possible courses of action and makes recommendations based on various possibilities

Advises management as applicable on matters related to Client Integration Engineering

Regular and predictable attendance is required

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Exstream and its internal workings and coding while using best practices when designing documents

Excellent communication and interpersonal skills

Proficiency with email and Microsoft Office applications

Comfortable working in a dynamic, fast-paced environment and adaptable to change

Professional and positive demeanor and customer service mindset

Ability to effectively organize, prioritize and track numerous tasks and deliverables often involving multiple contributors

Manage and meet deadlines and adapt quickly based on the needs of the position, department and the organization

Proactive and motivated to complete and add value to assigned tasks

Analytical skills with attention to detail and quality focus

Ability to work independently and collaboratively in a team environment

Ability to effectively estimate work accurately and produce deliverables on time

Ability to assess difficult and/or unusual situations and develop solutions 



Professional demeanor, including the ability to use tact and sound judgment when communicating with all levels of individuals within and outside of the organization

High degree of professional ethics and integrity

Innovative and creative thinker

Ability to effectively respond to questions from team members, managers, clients, customers, and other stakeholders as necessary

Maintain confidentiality in all aspects of client, staff, and vendor information

Ability to visualize, conceptualize, design and implement original and creative ideas and solutions to directly impact and add value to the organization

Strong project management skills

EDUCATION

High School Diploma or equivalent

Bachelor's Degree in Computer Science or relevant field preferred

EXPERIENCE

3+ years of experienced using OpenText Exstream or other enterprise document design software

Leading and guiding other template developers

Knowledge of basic SQL queries

Knowledge of C# a plus

Crystal Reports experience a plus

WORKING CONDITIONS

Work is typically performed in a temperature controlled indoor office environment. The noise level for this work environment is quiet to moderate depending on office or meeting location.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to communicate both verbally and in writing.

The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands and fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds.

Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen).

Speech/Hearing: Frequently interacts with management, vendors, coworkers, industry constituents, clients and the public.


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