The Closing Manager is responsible for overseeing the day to day functions of the closing department to include assuring adequate staffing to handle the closing volume, covering for those on the team who are out, establish quality control measures, tracking short-term and long-term goals, coaching and counseling including disciplinary action as needed, handling escalated borrower complaints, and providing feedback regarding systems and best practices to increase efficiency and productivity.
Manage the closing department team to insure that required documents are in file that are needed to close, closing documents are drafted accurately and sent to the closing agent in time for closing, pre-closing calls are made to the member, and it is communicated to the borrower that the closer is the point of contact for questions related to the closing package.
Assist with overflow for closing and provide coverage for teammates who are out.
Work with the team leader to assess the need to reassign loans based on need of coverage
Handle closing issues and/or complaints from customers regarding the closing process. Will step in when any other calls come in and the appropriate manager is not available to answer any questions commiserate with expertise.
Use the extensive reporting database to assign loans, track customer contact, set daily, weekly and monthly goals. Use the reports to manage the closers for optimal performance. Offer feedback and make suggestions for improving company processes and assist in improving flow between departments
Provide ongoing support and training for teammates within the department, address disciplinary actions required, and manage schedules to insure coverage
While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.
Performs other duties as requested
Bachelor's degree or higher in business or related studies preferred. Equivalent experience may be substituted in lieu of education.
Minimum 5 years customer service, with 3 years of management experience.
5+ years of Mortgage lending experience, with strong knowledge of loan underwriting, processing and closing functions.
5 years experience working on FNMA/FHLMC/FHA/VA programs and guidelines, as well as those of other conventional investors, state/local bond programs and private mortgage insurers
Analytical ability to consider consequences of loan closing guidelines.
Ability to make business decisions outside of closing guidelines.
Strong problems solving skills. Attention to detail and proven leadership qualities.
Ability to coach and provide feedback to team.
Ability to make day to day business decisions outside of written policy
Must be detail oriented with strong organizational skills.
Excellent verbal and written communication skills
Ability to work under pressure
Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location.
While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients and the public.
LenderLive offers an extensive benefits package for all employees, including medical, dental, vision and 401k!
LenderLive is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.
The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Meet Some of Lenderlive's Employees
Sean leads a team that works with clients on loan processing, underwriting, and closing. He also oversees much of LenderLive’s loan pipeline.
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