Product Manager

The Product Manager - Business Services will be responsible innovating and building new products in LegalZoom's business products portfolio. The right candidate will be customer-focused, mobile-centric, strategic and analytical, full of creativity, and effective at communicating with internal and external stakeholders.

What you'll do:

  • Be the voice of the customer across the organization. Lead product development lifecycle from ideation through launch including end-to-end customer experience.
  • Work in an Agile development environment. Adjust requirements based on new data or strategy shifts. Influence UX designers on front-end experience specifications.
  • Engage in cross-functional collaboration with Product Marketing, Sales, Production, Customer Care, and Technology to support customer lifecycle management activities including pilots, betas and full launches, customer experience optimization, and product optimization.
  • Partner with Technology and Product Development teams to define and develop new product and subscriptions offerings.
  • Competitive analysis: drive competitive analyses in partnership with Product Marketing; lead the team in anticipating competitive moves, and responding to any competitive development in the marketplace.
  • Partner with Product Marketing to create messaging and positioning that is compelling and differentiated; responsible for directing the development of key messaging documents for products that include buyer personas, product positioning, and price/packaging.
  • Define business and customer experience metrics for tracking product performance in collaboration with analytics team.


Qualifications:

  • 1-3 years product management experience or other relevant experience with proven capability to direct product management strategy and requirements planning and execution.
  • Track record of creating and executing on high-impact products with proven commercial success.
  • Mobile experience & technical background preferred.
  • Track record leveraging various product design methodologies and tools to create new, and innovative products and services
  • Experience building SaaS and subscription based services and solutions.
  • Small business product management experience desired.
  • Superior communication skills, including public speaking and formal presentations to senior management.
  • Defending a traffic ticket may be considered as 'legal' experience :)


Legalzoom is an Equal Opportunity Employer, dedicated to diversity.


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