Renewals / Upsell Sales Manager

About Leanplum

Leanplum is the most complete mobile marketing platform, designed for intelligent action. Our integrated solution delivers meaningful engagement across messaging and the in-app experience. Leanplum offers Messaging, Automation, App Editing, Personalization, A/B Testing, and Analytics.

Top brands such as Expedia, Tesco, and Lyft trust us to create impactful relationships with their users. We were founded in 2012 by former Google engineers with years of experience in optimization and have received over $46MM in funding from top-tier VCs like Kleiner Perkins and Shasta Ventures.

Our Culture

At Leanplum you’ll meet employees from 16 countries and counting. We house a world champion air guitarist, three medalists from programming competitions, and six loyal office dogs who greet you at the door with tails wagging. Past perks have included company vacations to Mexico and Tahoe, Alfred Hitchcock movie nights, and costume parties. But most of all, we believe in gratitude, collaboration, and karma. 

Responsibilities

  • Responsible for overseeing all assigned contract renewals and upsells, which includes working directly with customers and internal teams to ensure timely and accurate execution. 
  • Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal and upsell process and ensure customer satisfaction. 
  • Ownership of SAAS contract processes including usage upgrades, product upsells and related renewals. 
  • Working with the CSMs and customers on difficult situations with an eye for problem solving. 
  • Communicate and follow up effectively with Order Management & Finance regarding customer accounts. 
  • Lead discussions around forecasting and pipeline status with internal stakeholders.

Ideal Candidate Qualifications

  • Ability to work independently without constant supervision while being a member of the team
  • Ability to prioritize and manage multiple responsibilities simultaneously
  • Phenomenal organizational skills and attention to detail
  • Strong negotiation and interpersonal skills

Benefits

  • Competitive Salaries
  • Health, vision, and dental insurance
  • Unlimited vacation
  • Peer bonuses
  • Delicious and healthy lunches and dinners
  • TGIF happy hours
  • Ping pong, darts, and foosball
  • Puppies galore

 Build more than a Career. Create Meaning.

 

 


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