Email Deliverability Specialist

About Leanplum

Leanplum is a mobile engagement platform that helps forward-looking brands like Grab, Tinder, and Tesco meet the real-time needs of their customers. By transforming data into an understanding of users’ needs and wants, our platform delivers unified experiences that are timely, tested, and relevant — building the customer loyalty that fuels business growth. Founded in San Francisco, Leanplum has offices across North America, Europe, and Asia, and has received more than $98 million in funding from leading Silicon Valley venture capital firms. Leanplum has also been recognized asFortune’s Best Companies to Work For andEntrepreneur’s Best Entrepreneurial Companies in America. Download the media kit and learn more atwww.leanplum.com.

About the Role

Leanplum is looking for an Email Deliverability Specialist to join our email team. This role, based in Sofia, will focus on inbox placement and troubleshooting deliverability for clients such as Tinder and Grab.

Responsibilities

  • Optimize inbox placement for clients
  • Troubleshoot deliverability and client email related inquiries
  • Mitigation at top-tier anti-spam solution vendors (Spamhaus, Cloudmark, SORBS, and SpamCop)
  • Help clients onboard for email with domain setup, IP warmup, sending strategy and email best practices
  • Work closely with product and engineering teams to build out email products
  • Create and update email trainings and materials for clients
  • Present during sales calls and occasionally travel for prospective email clients

Requirements

  • Excellent communication skills with a strong customer focus
  • 3+ years of experience in sending large scale email campaigns
  • 1+ years of experience in email deliverability specialist role
  • You are a problem solver. You enjoy looking to campaign analytics and multiple toolsets to investigate issues.
  • You have sent large-scale email campaigns through an ESP (MailChimp, Pardot, SendGrid, Sparkpost, Oracle or Marketo)
  • Experience with rendering tools such as 250ok, Litmus, or Email on Acid
  • Experience monitoring inbox placement through tools such as eDataSource or Return Path
  • You have submitted remediation through Postmaster or RBL’s
  • You have parsed through SMTP logs, bounce messages and non-delivery reports
  • You are able to explain and communicate with clients and internal team members in a technical and non-technical manner
  • Team player, yet you work well independently in a fast-growing startup
  • Familiar with CAN-SPAM and other email compliance regulations
  • College degree or equivalent experience

Benefits & Perks

  • Iconic Office location in Sofia
  • Lunch & dinner provided
  • Eligible for a Health Insurance
  • Sport and physical activities membership
  • Peer bonus system
  • Travel opportunities to meet your peers (business trips & retreats)
  • Company retreats
  • Cell phone bill coverage

Leanplum is an equal employment opportunity employer for all applicants and employees.  We do not unlawfully discriminate on the basis of race, color, religion, sex (including  pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make  reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth,  or related medical conditions

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