Customer Success Associate
We are looking for a Customer Success Associate to support our CPG supplier onboarding initiatives with some of the leading Grocery retailers in the US. You will be a member of our Customer Success team and will help to ensure our customers and their suppliers are successful in onboarding. You will work directly with retailers and suppliers, drive execution of client initiatives, identify process and product optimization opportunities, support day to day issues and solve problems in a fast paced exhilarating environment.
- Drive customer engagement in regards to supplier onboarding with phone calls, online conversations, and meetings.
- Communicate our company strategy to educate suppliers.
- Liaise with customers on a regular basis to ensure all retailer onboarding milestones are on schedule
- Report onboarding metrics used to inform management around success rates, staffing, efficiency, and costs.
- Understand and respond to customer inquiries by working with them to solve their challenges around onboarding.
- Leverage workflow tools such as Salesforce and Hubspot to automate and optimize the onboarding process.
- Work with internal and external teams on processing improvement and optimization to continuously improve and maintain the Label Insight proprietary data onboarding process.
- Support Customer Success team in preparing customer demos and correspondence, creating presentations, and other needs.
Skills & Qualifications:
- Education: Bachelor’s Degree required
- Ability to use Microsoft Excel, including special formulas
- Experience communicating with customers and/or client management
- Strong attention to detail, good communication skills and a positive attitude
- Ability to thrive in a fast-paced, team environment
- Team player – working in isolation is not an option
- Experience with CRM and Workflow tools such as SalesForce, Hubspot, etc. is desired
About Label Insight
Label Insight is a rapidly growing VC backed startup growing in both the Saint Louis and Chicago markets. We are the industry’s most powerful and innovative CPG product data insight exchange for CPG manufacturers and retailers. The industry’s largest retailers and manufacturers rely on our platform as an integral solution to manage their product data, increasing their ability to respond to the demands for transparency in the market. Label Insight’s partnership with the FDA, proprietary technology, and scientific data structures set us apart from all other solutions in the industry. Our mission has always been to make vast amounts of product label data accessible and easily analyzable. Check out more about Label Insight, our culture, and our employees here.
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