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Labcorp

Dispatcher/Senior Service Representative (2nd Shift)

Herndon, VA

LabCorp seeking a Sr. Service Representative/Dispatcher to join our team in Herndon, VA. In this position, you will be responsible for answering calls and working with clients for pickup, transport and delivery of medical specimens. The Dispatcher will schedule additional stops for our LabCorp Medical Couriers, while providing excellent service to our clients.

The schedule for this position will be Monday thru Friday from 1:00 pm to 9:30 pm.

RESPONSIBILITIES:

  • Answer client calls and arrange pick-ups and drop-offs of specimens.
  • Develop delivery routes and maintain contact with drivers throughout the day
  • Collaborate with management to modify daily routes to accommodate the needs of customers
  • Act as a communication liaison and answer incoming phone calls from drivers on the road
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries

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Requirements
  • High School Diploma or equivalent
  • Customer service experience
  • Call center experience (is a plus)
  • Very punctual and strong time management skills
  • Strong attention to detail and organizational skills
  • Ability to problem solve customer issues


If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Shift
2

Schedule
Monday thru Friday from 1:00 pm to 9:30 pm.

Job ID: labcorp-20-88869
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Pet Insurance
    • Mental Health Benefits
    • FSA
    • HSA
    • Fitness Subsidies
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Flexible Work Hours
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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