Senior Associate, Account Management

L2 is a subscription-based business intelligence service that benchmarks the digital competence of brands. We provide our members with actionable, data-driven insights on their digital performance at a fraction of the cost of traditional consulting. We achieve this through our proprietary Digital IQ Index® research. L2 was founded in 2010 on the principle that a brand’s digital competency is inextricably linked to shareholder value. L2 member brands and consulting clients include prestige brands ranging from Estée Lauder and the Four Seasons to Labelux Group and Procter & Gamble.

L2 is looking to hire an outstanding Account Manager at the Sr. Associate level to support the growth of existing Client and Member accounts by proactive nurturing and by creating Account Management processes, guidelines, and templates for the broader team of client strategists, based on best practices. 

L2 is a small, fast-paced, entrepreneurial company looking to identify high performers and provides opportunities for candidates that demonstrate potential. We work hard. We play hard. And we love what we do.

 

Responsibilities include: 

  • Manage $1.5 to $2.5M in CV or 10-15 accounts
  • Maintain capped retention rate of 80%+ for managed accounts
  • Achieve $200K to $400K in NCVI across managed accounts
  • Develop an account plan for each account and execute in coordination with client strategy team
  • Collaborate with Client Strategy teams to identify and close up-sell & cross-sell opportunities from existing members
  • Provide Account Management coverage and coordination with both global brands and Industry Partners, advertising agencies, consultancies, and advisory firms
  • Manage day-to-day relationships between L2 client strategy team and Members/Clients, manage expecations, and identify needs
  • Drive engagement with between clients/members and L2 content, events, and strategists
  • Act as a subject matter expert for all product and service offerings from L2
  • Identify new opportunities where L2 can add value with these strategic partners
  • Identify and report on trends, failures, and successes in action plans for leading accounts; capture activity in Salesforce or appropriate systems
  • Create ongoing reports as defined 
Required background experience: 
  • 2-3 years of Account Management at a digital-focused Market Research firm, Consultancy, or Agency 
  • Experience managing accounts across multiple verticals, ideally in a fast-growing firm evolving its Account Management practices and product/offering portfolio  
  • Proven track record of successful client / account management, supporting the growth of a high volume of client accounts over time
Like all roles at L2, we look for the following core capabilities for the right candidate:
  • Analytical—understands the quantitative process for research and analysis and is passionate about the examination of how data in digital is disrupting marketing
  • Strong Communicator—the key is in distilling data down to understandable and consumable bites, using the data to craft a narrative in speech, writing, or analysis
  • Entrepreneurial—L2 is moving quickly much like the industry we cover. Must be comfortable with constant change
  • Innovative—We are constantly looking to make L2 better and more successful and need people who are always seeking to find the new and better way
  • Quick Learner—Things move quickly at L2 and we want folks who can keep up and drive our success
  • A doer—Must be someone who executes on plans, someone who can multitask, someone who takes pride in high-level results, and above all else, someone who can get things done

Looking for individuals with experience in, but not limited to, the following:

  • User research
  • Market research
  • Analytics
  • Statistical data
  • Qualitative research
  • Information architecture
  • Strategy
  • Data analysis
  • Research
  • Statistical programming
  • Customer insight
  • Social media
  • Advertising research
  • Competitive analysis
  • Quantitative research
  • Writing
  • Digital strategy
  • Project management
  • Digital marketing
  • Marketing
  • Marketing research
  • Category insights
  • Microsoft Excel
  • Microsoft PowerPoint

Company Details:

L2 is a subscription-based benchmarking and education firm. By providing our membership with actionable, data-driven insights on their digital performance, L2 helps identify best practices and highlight which organizations are achieving superior return on incremental investment. We achieve this through our proprietary Digital IQ Index® research products. Founded in 2010 by Scott Galloway (Professor of Marketing, NYU Stern), L2 now tracks thousands of brands across the globe. Our diverse membership ranges from Consumer Packaged Goods (Procter & Gamble, Unilever) to Beauty (Estée Lauder, L’Oréal) to iconic Luxury (Chanel, Cartier) brands.

 

For those who qualify, L2 offers:

  • Competitive salary and bonus packages
  • Comprehensive benefits (health/dental/vision/disability/life insurance)
  • 401(k) with up to 4% matched by company 
  • 20 days vacation
  • "Champagne Friday" happy hour
  • Bagel Mondays
  • Unlimited Nespresso
  • Friday catered team lunches
  • Fully stocked fridge and pantry #fuel (cereal, fruit, Siggi's yogurt, chips, guacamole, hummus, sparkling water, etc.)
  • Monthly social outings (US Open, trivia nights, rooftop parties, etc.)
  • The best coworkers this side of the East River

Meet Some of L2's Employees

Giulia P.

Research Analyst

Giulia works specifically with data from the European beauty and CPG markets. She draws meaning from the data and puts out the results for L2’s European members.

Ashley T.

Client Strategy Associate

Ashley is the liaison between clients subscribing to the L2 platform and the Research Team. She works to distill the research in a way that identifies a client’s specific digital opportunities.


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