Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view.
Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
About the Role
The Senior Product Designer will own providing our customers with a flawless user experience. The ideal candidate will quickly understand our space and the problems we’re trying to solve. You have experience defining design processes. You will provide seamless, intuitive solutions, consistently iterating and validating designs, honing your work to high-quality deliverables. You follow through on features post-launch, always looking for opportunities to improve them further. You understand the big picture and you can communicate and action the necessary next steps to achieve that production vision.
As the designer for our Apps teams, you'll be responsible for helping us design integrations with other platforms and Kustomer, as well as helping us build features and UI components that external developers can use to create their own apps on the Kustomer platform.
You'll be responsible for:
- Understanding the problems we’re trying to solve in the Customer Experience space
- Designing solutions that are intuitive, clean, and effective to achieve our business goals and meet the needs of users
- Planning and conducting user research to make data-driven design decisions to improve the product and provide ROI
- Creating alignment on design decisions across the design, product, engineering, and executive teams
- Proactively improving and polishing existing designs, promoting consistency, and improving workflows
- Delivering complete, consistent results while setting a rigorous schedule for yourself and your peers
- Owning the Apps Platform design system for third-parties as well as owning the process for design review and approval of incoming apps
- May involve handling sensitive personal data
- You have 4+ years of hands-on UX/UI/Product design experience solving complex user problems backed with research. Experience designing for B2B software, SaaS, or work-flow management products a definite plus.
- You think critically about the end users’ experience and you are capable of providing simple, effective solutions
- You are a problem-solver who can break down complexity into its component parts
- You create elegant, functional designs that live up to “pixel-perfect” standards
- Expertise in developing and managing a robust design system and/or library of reusable components
- Experience managing a design system as part of an apps platforms/marketplace for third-party development a serious plus
- You can communicate your ideas and designs in a clear, concise way that creates buy-in from stakeholders
- You are deeply inquisitive, always asking questions and eager to learn more
- You have a solid work ethic and you’re willing to put in the time to make our product great
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, and a generous vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.