Patient Care Coordinator - LM Specialty Pharmacy Call Center - Great Benefits & Pay, M-F
- Lake Mary, FL
Company Name:Kroger Specialty Pharmacy
Perform duties to respond to incoming pharmacy calls from patients, prescribers' offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate. Effectively resolve all callers concerns and make routine outbound calls to assist current patients and prescribers' offices with maintenance of monthly prescription refills. Address related questions and concerns while providing excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions
Minimum Position Qualifications
Desired Previous Experience/Education
Education Level: High School Diploma/ GED Required
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
Keywords: call center, metrics, contact center, customer service rep
Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes: FL||Lake Mary|| 3200 Lake Emma Drive ||32746 || Kroger Specialty Pharmacy||None||Call Center; Customer Service; Specialty Pharmacy ||Employee|| Non-Exempt || Full-Time|| None
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