Sr Mgr, Business Operations - Vendor Management \u0026 Sourcing Office

About Kohl's - What's Our Inspiration?

Many people think of Kohl's as just a brick and mortar retail chain. The truth is, we have developed an omni-channel approach to reaching our customers through our stores, online and mobile experiences. Our main source of inspiration has always been our customers, our associates and our drive to be the most engaging retailer in America.

Why Kohl's Information Technology?

At Kohl's, our mission is, "To inspire and empower families to lead more fulfilled lives." That statement is also true of the culture and our 1,000+ person technology team. We want to be the most engaging retailer out there while offering you opportunities to: have a flexible work schedule, work with some of the newest technologies, have clear career paths and have the ability to make an impact in the work that you do every day (not to mention great employee discounts). With a $1 billion dollar investment in technology over the next 3 years, innovation is at the heart of everything that we do.

What Will You Be Doing?

As a Senior Manager of Business Operations, you will lead the Kohl's Technology Strategic Sourcing team focused on the selection, rating, management and relationship with Kohl's ​Technology suppliers across the Software, Services, and Hardware domains. Develop and maintain strong relationships across the ​technology ​community at Kohl's and collaborate and build strong relationships with critical business partners. Lead large and complex cross-functional sourcing projects that span across business domains. Manage vendor relationships of all Kohl's Technology Vendors, the ​technology RFx process, Contract Management, Vendor Quality Management, and ​Kohl's Technology Asset Management.


Strategic Sourcing
•Create a Strategic roadmap over a 1-3 year horizon, aligning ​technology strategy and business demand with Supplier relationships and strategies, and efficient utilization of current and planned ​KT ​

•Create and maintain the plan that defines how ​KT will deliver its commitments through active management of all ​KT suppliers, assets, and resources.
•Develop business cases for new initiatives and incremental improvements.
•Lead highly visible and complex sourcing projects spanning across multiple departments.
•Provide best practices from ​KT negotiations, and act as a subject matter expert within ​KT.

​Experience with Cloud, SaaS, Telecom, HW, SW and Labor sourcing and negotiation​

Vendor Management
•Ensure that suppliers are managed at the enterprise level, reducing the number of suppliers and leveraging the selected vendors.
•Provide primary point of contact to​ KT and business partners for escalations, feedback, strategic alignment and coordination of efforts.
•Determine the impact and demands on ​KT for proposed solutions to support informed decisions of ​KT

investment and committed demand.
•Facilitate ​KT executive sponsorship of Vendor relations including annual Executive Briefings with strategic vendors.

Sourcing Budget
•Drive cost savings, operational efficiencies and Total Benefit of Ownership (TBO).
•Provide consistent measurement and reporting on the health of supplier relationships.
•Leads and challenges ​KT project teams to arrive at more effective, efficient, and creative solutions. Leads highly complex and multi-faceted investigations to determine ​KT vendors value to broad and far-reaching projects.
•Negotiates and interprets the contractual terms, including pricing, service level agreements, performance metrics, and performance incentives and penalties, for highly complex vendor arrangements.

•Provides clear & concise communication, training, mentoring, guidance, independent reviews, audits, and reports to drive adoption to standard processes.
•Drives compliance and provides independent oversight to ​KT​ activities and processes to focus on continuous improvement.
•Responsible for the development, implementation, maintenance, communication, and reporting of standards, processes, and tools such as the RFx process, the Preferred Vendor Program Process, the Hardware ordering process, etc.

Management of Associates
•Manages direct reports, systems, and projects to achieve unit goals in accordance with Company policies and practices.
•Prepares and analyze unit plans and reports.
•Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
•Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications.
•Develops staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans.

•​ 5+ years of experience in strategic sourcing or related field.
•Deep level of experience and knowledge of enterprise vendor management practices and principles.
•Deep process management skills.
•Outstanding negotiation skills. Excellent client management skills (communication, influencing, listening, adaptability, partnering skills).
•Deep business acumen skills.

•Bachelor's Degree in Business or related field.
•​5+ years managerial or supervisory experience.
•Demonstrated Initiative and self-motivation.
•Excellent analysis (business and financial) and critical thinking skills.
•Exceptional influencing and communication skills.
•Ability to handle pressure and mature conflict resolution skills.
•Networks with key contacts outside own area of expertise, organization, and industry.

Meet Some of Kohl’s's Employees

Ragnar L.

Senior Data Scientist

Ragnar collects and analyzes industry data in order to build tools and applications that make better shopping experiences for Kohl’s online and in-store customer base.

Sunil K.

Staff Architect

Sunil works with teams across the organization to determine and implement processes that will help associates operate more efficiently, both for themselves and for company customers.

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