Software Engineer (Support)

Responsible for creating desired functionality to assigned content, products or services in e-commerce. Develops, tests and implements software that provides robust technical infrastructure and/or software applications used by business units.


  • Develop, test and implement monitoring, alerting, automation, and standard operating procedures to be used by business units
  • Support all applications related to Point of Sale, Point of Commerce, & Order Management System
  • Create and update Splunk and Cavisson monitoring & alerting
  • Manage vendor relationships and drive deliverables within their SOW/Support agreements (Toshiba, Cavisson, Verifone, etc.)
  • Work to automate and left shift repeatable and manual work efforts
  • Coordinate with Product, Program, QA, Performance, DevOps, and Engineering teams to ensure release integrity and supportability
  • Identify and monitor application KPIs to determine system health
  • Experience in designing and creating automation workflows and execution


  • Bachelor's Degree or equivalent in MIS, Computer Science or related field
  • 2+ years of experience in software coding and development
  • Knowledge in problem solving, database, application servers, application design and testing
  • Experience designing patterns and performance tuning of large scale web applications
  • Experience working on Google Cloud Platform

  • Retail experience

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